Publications Office of the EU
Spain-Santiago de Compostela: Telephone-answering services - EU tenders
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OP Portal - Procurement - Details

Spain-Santiago de Compostela: Telephone-answering services

Overview
  • Announced
    06/11/2020
  • Estimated published
    04/12/2020
  • Published
    22/12/2020
  • Deadline
    20/01/2021
  • Awarded
    29/09/2021
  • Today
    28/09/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
Yes
Buyer
Servicio Gallego de Salud
Place of performance
NUTS code: ES11 Galicia
Location of buyer
NUTS code: ES11 Galicia
Business sector (Main CPV)
79510000 Telephone-answering services
Total estimated contract value (excluding VAT)
3,812,850.00 EUR
Total final contract value (excluding VAT)
2,589,072.40 EUR
Procedure details
Tender reference number
NA-SER1-21-058
Description

Quinto contrato basado en el Acuerdo Marco, con un único empresario, para la prestación de los servicios de Contact Center de la línea de atención telefónica del COVID-19.

Submission Method
Electronic via:
www.conselleriadefacenda.es/silex
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Framework agreement with single operator
Conditions for opening tenders (date)
Check linked documents for details
Place of performance
ES11 Galicia
CPV code

79510000 - Telephone-answering services

79512000 - Call centre

79511000 - Telephone operator services

Award method
The most economic tender
Estimated value
3,812,850.00 EUR
Final contracted value
2,589,072.40 EUR
Award of contract
Official name: Universal Support, S:A
Postal address:
Town: Bergondo
Postal code:
Country: ESP
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.