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Germany-Dessau-Roßlau: Helpdesk services - EU tenders
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Germany-Dessau-Roßlau: Helpdesk services

Overview
  • Published
    19/03/2016
  • Deadline
    02/05/2016
  • Awarded
    21/06/2016
  • Today
    18/08/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
Umweltbundesamt
Place of performance
NUTS code: DE Deutschland
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
72253100 Helpdesk services
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
92 060-4/2
Description

The first level support (Helpdesk) and Second Level Support (ServiceDesk) service, located in the field of Incident Management and Request Fulfilments, will be contracted.
The focus is on IT-based ticket acceptance and processing (allocation, qualification and documentation, solving simple problems). Editing covers all events relating to workstation computers and the peripheral devices connected to it, as well as the reset of passwords. It is also intended to provide guidance and advice to users on the use of standard software.

Submission Method
Not available
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
Conditions for opening tenders (date)
Check linked documents for details
Place of performance
DE Deutschland
CPV code

72253100 - Helpdesk services

Award method
The most economic tender
Estimated value
Not available
Final contracted value
Not available
Award of contract
Official name: Datagroup Köln GmbH
Postal address:
Town: Köln
Postal code: 51063
Country: DEU
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.