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Information management service, advice and customer service by telephone, online and face-to-face for Empresa Municipal de Transportes S.A.U. (Medio Propio) - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
OP Portal - Procurement - Details

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Information management service, advice and customer service by telephone, online and face-to-face for Empresa Municipal de Transportes S.A.U. (Medio Propio)

Overview
  • Published
    04/08/2026
  • Today
    12/09/2026
  • Deadline
    14/09/2026
  • Opening of tenders
    14/09/2026
Status
Published
Type of contract
Services
Subject for Renewal
Yes
Buyer
Consejo de Administración de la Empresa Municipal de Transportes de Valencia, S.A.U.
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: ES523 Valencia / València
Business sector (Main CPV)
79342300 Customer services
Total estimated contract value (excluding VAT)
6,548,212.20 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
2026-0080
Description

Information management service, advice and customer service by telephone, online and face-to-face for Empresa Municipal de Transportes S.A.U. (Medio Propio)

Submission Method
Electronic via:
https://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=%2BjG1a60IPY4aF6cS8TCh%2FA%3D%3D
Tenders may be submitted
Electronic submission: required
https://contrataciondelestado.es/wps/poc?uri=deeplink:detalle_licitacion&idEvl=%2BjG1a60IPY4aF6cS8TCh%2FA%3D%3D
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
14/09/2026 12:30
Place of performance
ES España
ES523 Valencia / València
CPV code

79342300 - Customer services

79500000 - Office-support services

Award method
Criterion:
Type: quality
Description: Certificación ISO 18295 "Centros de contacto con el cliente" (CCC).
Weight (percentage, exact): 2
Criterion:
Type: price
Description: Precio del servicio en horario diurno durante la vigencia inicial del contrato de tres años.
Weight (percentage, exact): 33
Criterion:
Type: price
Description: Precio del servicio en horario diurno durante las prórrogas del contrato.
Weight (percentage, exact): 21
Criterion:
Type: price
Description: Precio del servicio en horario nocturno durante la vigencia máxima del contrato de cinco años.
Weight (percentage, exact): 4
Criterion:
Type: quality
Description: Propuesta técnica de organización, estrategia y calidad.
Weight (percentage, exact): 15
Criterion:
Type: quality
Description: Propuesta técnica, recursos y tecnología para la adaptación a la nueva Ley 10/2025.
Weight (percentage, exact): 10
Criterion:
Type: quality
Description: Proyecto y propuesta técnica nueva oficina "Estación del Norte".
Weight (percentage, exact): 15
Estimated value
6,548,212.20 EUR
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.