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Delivery and implementation of customer support system with online appointment module. - EU tenders
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Delivery and implementation of customer support system with online appointment module. Text automatically translated in your browsing language Automatically translated

Overview
  • Published
    19/06/2025
  • Today
    21/07/2025
  • Deadline
    22/07/2025
Status
Published
Type of contract
Services
Subject for Renewal
No
Buyer
Gemeente Beveren-Kruibeke-Zwijndrecht
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: BE236 Arr. Sint-Niklaas
Business sector (Main CPV)
72263000 Software implementation services
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
824
Description

At the moment, citizens, associations, companies,... within the local administration Beveren-Kruibeke-Zwijndrecht can register an appointment with a specific service both by telephone (via the KCC) and online (via the appointment module on the website). Before the merger between the three municipalities, three separate systems, albeit from the same supplier, were used for this purpose. The new board has the ambition to replace these three systems with one generic system for the entire fusion municipality. This contract covers two aspects: the software (appointment module and customer support software) and the associated hardware (ticket columns with printer and displays). Text automatically translated in your browsing language Automatically translated

Submission Method
Electronic via:
https://www.publicprocurement.be/supplier/enterprises/0/tendering-workspaces/publication-workspace-detail/0f993c45-050e-45c3-ae85-4cc200c77ce4/general
Tenders may be submitted
Electronic submission: required
https://www.publicprocurement.be/supplier/enterprises/0/tendering-workspaces/publication-workspace-detail/0f993c45-050e-45c3-ae85-4cc200c77ce4/general
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
BE236 Arr. Sint-Niklaas
BE Belgique/België
CPV code

72263000 - Software implementation services

Award method
Gebruiksvriendelijkheid
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.