Acquisition of customer and personnel feedback application Text automatically translated in your browsing language Automatically translated

The target of the procurement is a customer and personnel feedback management solution for the South Savo wellbeing services region, which supports the collection, analysis and reporting of both customer experience and employee satisfaction data. Feedback information may be in a quantitative or qualitative form. The subject of the procurement includes: 1) As a Software as a Service (SaaS) for the Solution 2) As a Service for the Implementation of the Solution or an Existing Solution Extension 3) As a Service for Maintenance and Support. The aim is to acquire a solution that supports the management of customer experience and employee satisfaction data, the production of benchmark data and the utilisation of feedback data in the development of operations, customer experience and employee satisfaction. The solution is intended to provide up-to-date and high-quality information on the Customer's operations, services and service chains. Based on the information on employee satisfaction, HR management is developed. The feedback data collected and processed with the solution must be able to be combined with other indicators that affect the customer and personnel experience. The feedback management solution to be acquired is also expected to have the ability to develop in order to identify and enable future feedback forms. The solution to be acquired must enable the collection of at least multi-channel feedback data as customer or personnel surveys and the processing of free-form feedback. Customer surveys can include SMS, website, paper form, feedback device or Chat. The channels for free-form feedback can be a website, a paper form or oral feedback. Creating a survey-specific QR code also supports the multichannel nature of feedback formats. The solution must be able to integrate with different source systems, such as customer and patient information systems, e-service systems and information management solutions. Integration interfaces must work in two directions. Text automatically translated in your browsing language Automatically translated

79300000 - Market and economic research; polling and statistics

72000000 - IT services: consulting, software development, Internet and support CVP code deduced from the text of the procedure AI-generated