Procurement of contract for maintenance, support, further development and advice on an IT system for issuing Digital Export Certificates (DIX) (1) Text automatically translated in your browsing language Automatically translated

DIX (Digital Export Certificates) is the Danish Veterinary and Food Administration's system for requesting and issuing export certificates. The system is mandatory for exporters of food, feed and animal by-products to third countries. DIX became operational on 28 February 2024 with the continuous addition of new countries/certificates. DIX will streamline and digitise the request process, which involves a transition from manual, writeable PDF certificates to a digital solution. An export certificate is an official document attesting that a particular product complies with the health and safety requirements of the importing country. It is used in the export of food, feed and animal by-products. The certificate proves that the products can be legally exported and accepted at customs in the recipient country. The issuance of the certificates requires approval by the relevant authorities of the exporting country and compliance with international standards. Companies must apply through DIX for export certificates. The request is submitted manually or by data transfer via XML files or API integrations. The system is prepared to support full digital exchange of certificates based on UN/CEFACT standards. The process of digitally exchanging certificates requires that the DVFA enters into an agreement to this effect with third country authorities. For a transitional period, some certificates will continue to be handled through the Certificate Database and TRACES NT. As of 28 February 2024, approximately 20 certificate models have been moved from the old issuance method to the DIX system every 14 days. This transition is expected to be completed by the end of 2025, which is why there are several issuance methods in parallel (this is not part of the task, but more to give potential suppliers an idea of where in the process we are). Certificates migrating to DIX will no longer be available as writable PDFs, but will be locked versions for viewing and fill-in instructions. The certificates are required to be able to export, as described earlier. If there is a breakdown in the PROD environment, it is critical for companies. Therefore, there are requirements for service goals. DIX consists partly of a self-developed part and a part based on IBM’s Workflow platform, BAW (Standard software). DIX is integrated with other DVFA systems. DIX consists of two main modules - the request part, which is used by a requester, either directly through the DIX Requester Module web app, or via a REST API as the solution exhibits. Requester creates here a request for the issuance of an export certificate, and submits this to the Danish Veterinary and Food Administration for case processing. The DVFA case handlers check the submitted data and can either approve or reject the request. If the request is approved, the solution creates a series of documents that are printed, after which the case handler can retrieve the print from a printer, sign the certificate, and hand it over or send it to the requester. The system also integrates with the Agency's ESDH system, where documentation for each case is stored. When the case processing is completed, the case information is filed in Workzone (via MTU Workzone Service) and the billing basis is created. The contract offered includes maintenance, support, license management, customization, further development and advice in connection with DIX. Further information on the use of DIX can be found here: https://foedevarestyrelsen.dk/portaler/information-om-dix Text automatically translated in your browsing language Automatically translated

72000000 - IT services: consulting, software development, Internet and support