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9315 Claims Management System - EU tenders
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- indicates CPV codes deduced from the text of the procedure

9315 Claims Management System

Overview
  • Published
    05/06/2025
  • Deadline
    03/07/2025
  • Today
    14/07/2025
Status
Submission closed
Type of contract
Supplies
Subject for Renewal
No
Buyer
Coras Iompair Eireann (CIE Utility)
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: IE061 Dublin
Business sector (Main CPV)
48000000 Software package and information systems
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
Not available
Description

The current Claims Management System (CMS) is based on an on-premises version of Microsoft Dynamics. The CMS is now end-of-life, and a replacement system/package is being sought to address the end-of-life status and include improvements that have been identified in business process list above. The CIÉ Group Claims and Risk Office is seeking a comprehensive claims management solution and related services to streamline and enhance its internal processes. The Solution should enhance operational efficiency, improve data security, and boost overall productivity within the CIÉ Group Claims and Risk Office and CIÉ. The preferred Solution is a Software-as-a-Service (SaaS) model, with single sign-on (SSO) functionality to ensure seamless and secure access for CIÉ employees and be capable of managing and supporting core business processes, additional details included in the PQQ document.

Submission Method
Electronic via:
https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5818864
Tenders may be submitted
Electronic submission: required
https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5818864
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
IE Éire/Ireland
Any country
CPV code

48000000 - Software package and information systems

48100000 - Industry specific software package

48400000 - Business transaction and personal business software package

48700000 - Software package utilities

48900000 - Miscellaneous software package and computer systems

48600000 - Database and operating software package

48200000 - Networking, Internet and intranet software package

48800000 - Information systems and servers

48500000 - Communication and multimedia software package

48300000 - Document creation, drawing, imaging, scheduling and productivity software package

72000000 - IT services: consulting, software development, Internet and support CVP code deduced from the text of the procedure AI-generated

Award method
Not available
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.