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WSC/T/016/2025 - SERVICES – TENDER FOR THE DEVELOPMENT, PROVISION AND IMPEMENTATION OF A CRM SOFTWARE FOR WATER SERVICES CORPORATION - EU tenders
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- indicates CPV codes deduced from the text of the procedure

WSC/T/016/2025 - SERVICES – TENDER FOR THE DEVELOPMENT, PROVISION AND IMPEMENTATION OF A CRM SOFTWARE FOR WATER SERVICES CORPORATION

Overview
  • Published
    11/03/2025
  • Today
    20/04/2025
  • Deadline
    12/05/2025
  • Opening of tenders
    12/05/2025
Status
Published
Type of contract
Services
Subject for Renewal
No
Buyer
Water Services Corporation
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: MT001 Malta
Business sector (Main CPV)
50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
Total estimated contract value (excluding VAT)
1,500,000.00 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
Not available
Description

The subject of this tender is the provision of external software implementation services to develop new Customer Care Management (CRM) system which accommodates Water Services Corporation’s requirements and install, maintain and update the software system including training and supporting the Water Services Corporation’s customer care team when meeting technical issues

Submission Method
Electronic via:
https://www.etenders.gov.mt/epps/cft/viewTenders.do?resourceId=11934688
Tenders may be submitted
Electronic submission: required
https://www.etenders.gov.mt/epps/cft/viewTenders.do?resourceId=11934688
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
12/05/2025 11:00
Place of performance
MT Malta
MT001 Malta
CPV code

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

48445000 - Customer Relation Management software package

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support CVP code deduced from the text of the procedure AI-generated

48900000 - Miscellaneous software package and computer systems CVP code deduced from the text of the procedure AI-generated

Award method
Not available
Estimated value
1,500,000.00 EUR
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.