Voluntary ex-ante transparency - Microsoft Unified Enterprise Support Text automatically translated in your browsing language Automatically translated

The Public Employment Service intends to acquire: The agreement covers both proactive and reactive support as well as advice regarding the use of Microsoft's products (and strategies for use). The designated supplier is Microsoft Aktiebolag. 1. Technical support and escalation of support cases. In order to meet the Swedish Public Employment Service's need for minimal delays, the possibility of rapid escalation of cases and to ensure that all the Swedish Public Employment Service's reactive support cases are prioritised and run smoothly, the Swedish Public Employment Service needs direct contact with Microsoft's support technicians and a dedicated contact person at Microsoft with overall responsibility. 2. Self-evaluation and evaluation. In order to keep systems safe and reduce operational disruptions, Arbetsförmedlingen needs access to Microsoft's online services for self-assessment. The Swedish Public Employment Service (Arbetsförmedlingen) requests the opportunity to conduct evaluations on Microsoft products, in order to ensure correct configuration of products and to detect security-related problems at an early stage for rapid action. The Swedish Public Employment Service also needs access to offline evaluations of Microsoft products, to ensure information security. 3. Strategic and technical advice. In order to optimize the use of Microsoft's services and products and adapt them to the needs of the Swedish Public Employment Service, especially regarding hybrid solutions and cloud services via Microsoft, the Swedish Public Employment Service needs access to a strategic advisor (CSAM) at Microsoft who drives the authority's questions. Arbetsförmedlingen also needs advice regarding Microsoft products from Microsoft technicians, in order to obtain support in performing operations, configuration and troubleshooting. 4. education; To enable full use of Microsoft 365, Arbetsförmedlingen needs access to Microsoft's training, self-learning materials and online courses. Arbetsförmedlingen also needs access to Microsoft's labs, Webcasts and other training materials, to train and train employees and staff regarding Microsoft's products and services. Following market analysis, Arbetsförmedlingen has made the assessment that there is no other supplier than Microsoft AB that can provide the above services based on Arbetsförmedlingen's needs. With this pre-transparency notice, Arbetsförmedlingen announces its intention to sign an agreement regarding Unified Enterprise support with Microsoft AB. Voluntary agreement block in accordance with Chapter 20, Section 15 of the LOU applies. Agreements will be signed no earlier than ten (10) days from the day after the publication of the notice of voluntary ex ante transparency. Text automatically translated in your browsing language Automatically translated

72000000 - IT services: consulting, software development, Internet and support

79000000 - Business services: law, marketing, consulting, recruitment, printing and security CVP code deduced from the text of the procedure AI-generated