The subject of the contract is the operation of the FALA System, understood as maintaining the continuity of operation of the FALA System while ensuring the SLA level guaranteed by the Contractor and indicated in the Offer form. The Contractor shall ensure the operation of the FALA System in the area of its operation based on the FALA System Maintenance and Operation Model described in the document: INNO_UIU_2024.04.03_Model of maintenance and operation of the PZUM_v2.10.docx system and other documentation presented in Chapter 6 of the Description of the Subject of the Order. The Contracting Authority requires the Contractor to direct the following persons to perform the contract: 1) Project Manager - a person with at least 2 years of experience in implementing and managing IT Projects/Programmes in the area of public transport. This person must hold one of the following valid certificates: PMP (Project Management Professional) issued by the Project Management Institute (PMI) or at least Level C certificate in the IPMA 4-L-C system (International Project Management Association) or PRINCE2 Practitioner certificate. The Project Manager or Deputy Project Manager must speak and write fluently in Polish. 2) Business Analyst - a person with at least 5 years of experience in business analysis of IT systems solutions in the area of public transport. This person must speak and write fluently in Polish. 3) Programmer-Person with at least 3 years of experience in software development in "cloud" technology. 4) Administrator of central applications - A person with technical skills: a) Experience in administration of distributed systems, in particular microservices, b) Knowledge of Linux operating systems administration issues confirmed by certificates (may be historical), c) Knowledge of Windows Server operating system administration issues confirmed by certificates (may be historical), d) Knowledge of containerization and orchestration based on Kubernetes or OpenShift, h) Knowledge of workflow management tools and solutions, f) Knowledge of application monitoring tools (preferred thanos, prometheus, grafana), g) Knowledge of handling authentication and authorization protocols (OIDC, OAuth, SAML), h) Knowledge of workflow tools and solutions, i) Knowledge of messaging tools (preferred kafka, rabbitMQ), j) Knowledge of service mesh solutions, k) Knowledge of application servers (at least IIS, Tomcat, Nginx, Gunicorn) Knowledge of JSON, YAML, XML. 5) Cloud infrastructure and network administrator(s) Expected technical skills: a) Knowledge in the field of Azure services management confirmed by certificates (at least "Microsoft Azure Administrator"), in particular: 1. Microsoft EntraID Identity and Access Management Services, 2. IaaS services (storage, VM), 3. PaaS services (AKS, Azure SQL databases, Open-source relational databases, AGW, Azure Firewall, key vault), b) Backup monitoring and configuration, c) Knowledge of virtual network configuration, management and security, d) Experience in setting up Web Application Firewall and Azure Firewall (IDPS), e) Knowledge of Azure infrastructure monitoring tools, f) Experience in building encrypted connections between systems with particular emphasis on Virtual Network Gateway functionality, g) Experience in building a network access layer to the system (DNS, VPN p2s, FTP, etc.), h) Experience in managing access certificates, i) Ability to remotely manage local networks. 6) Database administrator a) Knowledge of relational database engine administration issues MSSQL and PostgreSQL b) Knowledge of non-relational database engine administration issues (Redis, Elasticsearch) c) Ability to monitor and optimize the operation of database engines d) Ability to monitor the use of databases by software e) Experience in managing mechanisms to secure access to databases 7) Payment services specialist person with at least 3 years of experience in the implementation and maintenance of payment services 8) Maintenance manager This person must be fluent in spoken and written Polish. This person must hold an ITIL Practitioner or higher (ITIL Expert) certificate. 9) Persons holding certificates The Contractor is obliged to indicate that it has at its disposal or will have at its disposal at least 2 persons (this may be persons within the team required under Chapter 2.1) who will be sent to perform the contract, each of whom speaks and writes Polish and has professional qualifications in the installation and implementation of software on Microsoft Azure, confirmed by at least one of the following certificates or other equivalent document issued by a Microsoft Azure software manufacturer or a training center authorized by a Microsoft Azure software manufacturer: AZ-104: Microsoft Azure Administrator AZ-305: Designing Microsoft Azure Infrastructure Solutions AZ-400: Designing and Implementating Microsoft DevOps Solutions AZ-500: Microsoft Azure Security Technologies SC-200: Microsoft Security Operations Analyst SC-300: Microsoft Identity and Access Administrator SC-400: The Microsoft Information Protection Administrator also requires the contractor to demonstrate that: a) is insured against civil liability in the scope of activities related to the subject of the contract for a guarantee sum of PLN 25,000,000.00. b) has funds or creditworthiness of at least PLN 20,000,000.00.
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