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Awarded16/06/2014
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Today24/08/2026
Utilities
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France-Lille: Computer-related services
the operation concerns the maintenance of the Alexandria document management software package and associated technical and functional assistance for the North Department.
The maintenance service includes:
— The correction of errors detected or the introduction of circumvention solutions,
— intervention in the event of a breakdown or difficulties encountered in the use of the software package,
— analysis and monitoring of the operation of the software package and preventive maintenance,
— telephone assistance.
the assistance services expected will make it possible to:
— Assistance for technical and functional installations and settings,
— assistance with the use of the software in its various modules and expertise,
— The transfer of powers to the departments of the Directorate for Information Systems,
— assistance with ad hoc administration and system optimisation,
— assistance and advice in resolving specific problems.
duration of the contract: The contract takes effect on the date of notification of the contract to the contractor for a period of one (1) year, renewable 2 (twice).
Postal address: 107, avenue Parmentier
Town: Paris
Postal code: 75011
Country: FRA
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