Information request / Collection services Text automatically translated in your browsing language Automatically translated

HUS Group (hereinafter referred to as HUS or the client) is preparing a tender for the organisation of debt collection services. With this announcement, we are looking for service providers in the market that provide such a service. Collection services include the collection of customer invoices, the collection of organizational invoices and the collection of salary receivables. The service includes, among other things, sending payment claims (HUS sends payment reminders), assessing the success/need for legal recovery (checking the debtor's ability to pay) and, if necessary, transferring to legal recovery, post-clearance recovery and actions related to debt restructuring. The service provider must have an online service available to HUS as a subscriber. Through the online service, the customer can follow the collection orders. Reporting and communication between the contracting partners will also take place mainly through the online service. The service provider must provide customer service to both the customer and the debtor customers. HUS emphasises that the service provider must comply with both the Act on the Recovery of Claims and good debt collection practice in its debt collection operations. Procurement ensures the functionality of administration and the organisation of services. We are looking for one service provider to take overall responsibility for the service. The planned start of service production is in early autumn 2026. The tendering is planned to take place during the autumn/end of 2025. If you are providing a service of the kind described and are interested in participating in the market dialogue, please send a message to myyntitus.tiimi@hus.fi with the subject line "HUS 234-2025 Request for information". In the message, we ask you to tell us about the service you offer in free form. The contracting entity is particularly interested in knowing more about your online service. In addition, we are interested in the solutions of market operators related to the environmental impacts of service production and the responsibility of operations. Please reply by 15.08.2025 at the latest, as described above. The contracting entity reserves the right to conduct a more detailed market dialogue with those who have registered at its discretion. From the service provider's point of view, market dialogue can mean, for example, answering questions/sharing information by e-mail, discussing with the contracting entity in a Teams meeting, or commenting on material prepared by the contracting entity. The purpose of a request for information is to obtain comprehensive information about the services described above so that a possible invitation to tender can be carried out appropriately. The contracting entity does not undertake to carry out the procurement. If the procurement is carried out, changes to the content of this notice are possible. This request for information does not constitute a contract notice, a prior information notice or a call for tenders, nor does the publication of a notice constitute an invitation to tender. Responding to a request for information is not a condition for participating in a possible subsequent competitive tendering procedure, and responding to a request for information does not affect the position of the tenderer in a possible competitive tendering procedure. Participants in the market dialogue shall not be entitled to compensation for their participation. Answers given in the market dialogue are not binding on the respondent in the event of a subsequent procurement. The information gathered through the market dialogue will remain confidential and will only be used for the planning of the procurement. Text automatically translated in your browsing language Automatically translated

79940000 - Collection agency services