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Spain-Seville: Call centre - EU tenders
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Procurement Detail Actions Portlet

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Spain-Seville: Call centre

Overview
  • Announced
    11/08/2016
  • Estimated published
    03/10/2016
  • Published
    26/05/2017
  • Deadline
    19/06/2017
  • Opening of tenders
    30/06/2017
  • Awarded
    08/08/2017
  • Today
    15/07/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
Yes
Buyer
Sociedad Andaluza para el Desarrollo de las Telecomunicaciones, S.A.
Place of performance
NUTS code: ES61 Andalucía
Location of buyer
NUTS code: ES61 Andalucía
Business sector (Main CPV)
79512000 Call centre
Total estimated contract value (excluding VAT)
3,780,000.00 EUR
Total final contract value (excluding VAT)
1,890,000.00 EUR
Procedure details
Tender reference number
EXPT17-00114
Description

The scope of the work to be carried out by the successful tenderer consists of the provision of Level 1 services of the Telematics Care Unit of the Information and Services Centre (CEIS) under the Ministry of Finance and Public Administration. This level is responsible for providing the services listed in the CEIS Service Portfolio via the telematics channels (telephone, ordinary mail, web form, e-mail, fax and sms).

Submission Method
Tenders or requests to participate must be submitted to:
Official name: Sociedad Andaluza para el Desarrollo de las Telecomunicaciones, S.A.
National registration number: A41857988
Postal address: Camino de los Descubrimientos, 17
Town: Sevilla
NUTS code: ES61
Postal code: 41092
Country: ESP
Contact person: Isabel Moreno Lorente
Main address: http://www.sandetel.es
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
30/06/2017 11:00
Place of performance
ES61 Andalucía
CPV code

79512000 - Call centre

Award method
The most economic tender
Estimated value
3,780,000.00 EUR
Final contracted value
1,890,000.00 EUR
Award of contract
Official name: Ayesa Advanced Technologies, S.A.
Postal address:
Town: Sevilla
Postal code:
Country: ESP
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.