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Framework contract Call center services - EU tenders
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Framework contract Call center services

Overview
  • Published
    19/06/2026
  • Deadline
    20/07/2026
  • Opening of tenders
    20/07/2026
  • Today
    14/08/2026
Status
Submission closed
Type of contract
Services
Subject for Renewal
Yes
Buyer
Bundesdruckerei GmbH
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: DE300 Berlin
Business sector (Main CPV)
79512000 Call centre
Total estimated contract value (excluding VAT)
8,200,000.00 EUR
Total final contract value (excluding VAT)
Not available
Number of lots
2
Procedure details
Tender reference number
ECA-2026-023
Description

The subject of the tendered service is the conclusion of a framework contract for call center services in order to support the in-house customer service center of Bundesdruckerei by external providers. More details on the subject-matter of the contract can be found in the tender specifications attached to the procurement documents.

Submission Method
Electronic via:
https://www.dtvp.de/Satellite/notice/CXP4YVWMJRT
Tenders may be submitted
Electronic submission: required
https://www.dtvp.de/Satellite/notice/CXP4YVWMJRT
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
20/07/2026 12:30
Place of performance
DE Deutschland
DE300 Berlin
CPV code

79512000 - Call centre

72000000 - IT services: consulting, software development, Internet and support

Lots (2)
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.