Publications Office of the EU
Customer contact centre and interaction management including marketing campaigns - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
OP Portal - Procurement - Details

This page contains content generated automatically to improve findability and accessibility

- indicates CPV codes deduced from the text of the procedure

Customer contact centre and interaction management including marketing campaigns

Overview
  • Announced
    10/03/2025
  • Published
    14/04/2025
  • Today
    20/04/2025
  • Deadline
    22/05/2025
  • Opening of tenders
    22/05/2025
Status
Published
Type of contract
Services
Subject for Renewal
Yes
Buyer
European Union Intellectual Property Office
Place of performance
NUTS code: Not available
Location of buyer
NUTS code: ES521 Alicante / Alacant
Business sector (Main CPV)
79510000 Telephone-answering services
Total estimated contract value (excluding VAT)
10,000,000.00 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
EUIPO/2025/OP/0002
Description

The scope of the framework contract(s) is to provide services for the customer contact centre and interactions management including marketing campaigns for the Office’s front and back offices.

Submission Method
Electronic via:
https://webgate.ec.europa.eu/digit/opsys/esubmission?cftUuid=c76703fb-862f-4172-808c-819fcb5bc4ba
Tenders may be submitted
Electronic submission: required
https://webgate.ec.europa.eu/digit/opsys/esubmission?cftUuid=c76703fb-862f-4172-808c-819fcb5bc4ba
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
22/05/2025 15:00
Place of performance
Not available
CPV code

79510000 - Telephone-answering services

79512000 - Call centre

64000000 - Postal and telecommunications services CVP code deduced from the text of the procedure AI-generated

79300000 - Market and economic research; polling and statistics CVP code deduced from the text of the procedure AI-generated

79340000 - Advertising and marketing services CVP code deduced from the text of the procedure AI-generated

79342000 - Marketing services CVP code deduced from the text of the procedure AI-generated

Award method
Criterion:
Type: quality
Description: Please consult the procurement documents.
Weight (percentage, exact): 60
Criterion:
Type: price
Description: Please consult the procurement documents.
Weight (percentage, exact): 40
Estimated value
10,000,000.00 EUR
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.