Providing Telephone Service to Customers of the Electronic Toll Collection System of the National Revenue Administration Text automatically translated in your browsing language Automatically translated

2.1 The subject of the contract is the provision of Services by the Contractor to the Ordering Party covering the following tasks: 2.1.1 Task 1 (basic order) – consisting in providing telephone customer service SPOE KAS in the Customer's system, on Business Days from 6:00 to 22:00 and on Saturdays and public holidays from 8:00 to 18:00. The scope of the basic contract is defined in the draft provisions of the contract (hereinafter referred to as ‘the PPU’) and, in particular, in point 3 of Annex 1 to the PPU – the description of the subject-matter of the contract (hereinafter referred to as ‘the PPO’). 2.1.2 Tasks 2-7 (option rights): 2.1.2.1 Task 2 (Right of option) – consisting in providing telephone customer service to SPOE KAS in the Employer's System, on Business Days from 22:00 to 6:00 and on Saturdays and public holidays from 18:00 to 8:00, 2.1.2.2 Task 3 (Right of option) – consisting in operating Live Chat services in the Employer's System, on Business Days from 6:00 to 22:00 and on Saturdays and public holidays from 8:00 to 18:00, 2.1.2.3 Task 4 (Right of option) – consisting in operating Live Chat services in the Employer's System on Business Days from 22:00 to 6:00 and on Saturdays and public holidays from 18:00 to 8:00; 2.1.2.4 Task 5 (Right of Option) - consisting in the operation of Video Chat services in the Employer's System, on Business Days from 6:00 to 22:00 and on Saturdays and public holidays from 8:00 to 18:00, 2.1.2.5 Task 6 (Right of Option) - consisting in the operation of Video Chat services in the Employer's System on Business Days from 22:00 to 6:00 and on Saturdays and public holidays from 18:00 to 8:00; 2.1.2.6 Task 7 (Option Law) - consisting in providing support to Customers in using the e-notification service, i.e. providing telephone support in the Ordering Party's System in the scope extended by general knowledge and principles of e-notification operation within the meaning of the GIP, 24 hours a day, all days of the year, The exact scope of the order possible to be performed by the Contractor under the Option Law is determined by the PPU and the GIP. Text automatically translated in your browsing language Automatically translated

79512000 - Call centre

72000000 - IT services: consulting, software development, Internet and support CVP code deduced from the text of the procedure AI-generated