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TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing) - Public Procurement procedure view
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TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)

Overview
  • Published
    06/11/2024
  • Today
    02/12/2024
  • Deadline
    12/12/2024
Status
Published
Type of contract
Services
Subject for Renewal
No
Buyer
Electricity Supply Board ( ESB )
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
100,000,000.00
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
TR1678
Description

ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.

Submission Method
Electronic via:
https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4549572
Tenders may be submitted
Electronic submission: required
https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4549572
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
Not available
Place of performance
IE Éire/Ireland
IE061 Dublin
CPV code

72000000 - IT services: consulting, software development, Internet and support

48771000 - General utility software package

48445000 - Customer Relation Management software package

72261000 - Software support services

72263000 - Software implementation services

79410000 - Business and management consultancy services

Award method
Most Economically Advantageous Tender.
Estimated value
100,000,000.00
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.