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RO Contactcenter voor de Toekomst - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
OP Portal - Procurement - Details

This page contains content generated automatically to improve findability and accessibility

- indicates CPV codes deduced from the text of the procedure

RO Contactcenter voor de Toekomst

Overview
  • Published
    13/03/2024
  • Deadline
    23/04/2024
  • Awarded
    13/05/2025
  • Today
    16/03/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
AG Digipolis Antwerpen
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: BE211 Arr. Antwerpen
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
10,000,000.00 EUR
Total final contract value (excluding VAT)
10,000,000.00 EUR
Procedure details
Tender reference number
DP_A_C00358
Description

De huidige call-center omgeving van de stad en de politie is aan vervanging toe. We zoeken naar een oplossing in een SaaS model die redundant uitgebouwd is om storingen op te vangen en ook de werking garandeert tijdens upgrades of geplande werken. Tijdens incidenten moet de volledige capaciteit en functionaliteit beschikbaar blijven. Tijdens geplande werken moet de functionaliteit onveranderd beschikbaar zijn, echter kan hier wel gewerkt worden met een tijdelijke capaciteitsvermindering. De opdracht betreft een raamovereenkomst waarin, eventueel, bijkomende implementaties kunnen besteld besteld worden.

Submission Method
Electronic via:
https://www.publicprocurement.be/supplier/enterprises/0/tendering-workspaces/publication-workspace-detail/5eb375f0-d1ca-4fab-b4e9-dac533649298/general
Tenders may be submitted
Electronic submission: required
https://www.publicprocurement.be/supplier/enterprises/0/tendering-workspaces/publication-workspace-detail/5eb375f0-d1ca-4fab-b4e9-dac533649298/general
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
Not available
Place of performance
BE Belgique/België
BE211 Arr. Antwerpen
CPV code

72000000 - IT services: consulting, software development, Internet and support

45000000 - Construction work

45200000 - Works for complete or part construction and civil engineering work

Award method
Criterion:
Type: price
Description: Prijs
Weight (percentage, exact): 40
Criterion:
Type: quality
Description: Kwaliteit
Weight (percentage, exact): 60
Estimated value
10,000,000.00 EUR
Final contracted value
10,000,000.00 EUR
Award of contract
Official name: N-ALLO
Postal address:
Town: Gosselies
Postal code: 6041
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.