Maintenance and inspection services of household appliances Text automatically translated in your browsing language Automatically translated

THIS IS A REQUEST FOR INFORMATION AND NOT TO REQUEST OFFERS WITH THIS NOTICE. Hekka has approximately 54,000 apartments where residents have access to various household appliances. In the event of a breakdown of household appliances, maintenance and inspection services are required. The home appliances to be repaired are located in the Helsinki area. The most common household appliances to be serviced or repaired are refrigerators, freezers, cookers, extractor hoods and dishwashers. The service includes inspections of defective household appliances, as well as maintenance and repair work according to separate work-site orders. The equipment stock varies by location and also by apartment depending on the age, brand and type of equipment. The service provider must be able to repair equipment of different brands and ensure the rapid availability of spare parts for the most common types of equipment of the Contracting Entity. Heka invites potential bidders to participate in the procurement market dialogue. A draft version of the Service Description of the tender documents and the Sustainability Requirements contract appendix, the content of which is open for comments, are presented as an annex to this notice. Changes can be made to the draft version before the actual competition. Heka invites comments, in particular, on the following issues: REGISTERING AND CONFORMITY REQUIREMENTS 1) The service provider must be registered in the register of the Finnish Safety and Chemicals Agency (Tukes) or another similar operator, and the provider must have the right to carry out the maintenance and repair work for kitchen equipment that is the subject of the procurement in accordance with the regulations. The tenderer must have the necessary operating rights for electrical installation work and repairs of electrical equipment. In other words, the service provider must have valid rights to carry out electrical equipment repair work (Electrical equipment repair A / L right to operate), and all installation work must comply with current regulations. In your opinion, is the above requirement reasonable and necessary for this service procurement? What changes to the requirements do you propose and on what grounds? 2) Is it possible for a service provider to define one non-branded spare part pricing? For example, the metal handle inside the refrigerator/price? Non-refrigerator metal handle/price? 3) Is it possible for the service provider to determine the price for the inspection visit? (To be used in situations where it is found during a visit that the repair is not profitable and the specified maximum price limit for the repair cost of the equipment is met, in which case only the visit fee is charged) 4) Is it possible for the service provider to specify an hourly price for the maintenance repair (including the inspection visit)? A follow-up question - what kind of situations require a separate inspection visit and, in addition, a maintenance repair at another visit? How often do both inspection and maintenance work on the same visit? In what situations do you need two separate visits? APPLICATION REQUIREMENTS AND CONTRACT TERMS 5) Do the General Terms and Conditions (Jyse Services, Update 2022) work for the maintenance service of household appliances? What changes should be made to the terms of the contract and why? 6) What kind of ideas are there on environmental aspects? Hekka has a Sustainability Requirements appendix at its disposal, which is part of all tendering procedures. What kind of matters should be taken into account in the maintenance and inspection service of household appliances from the perspective of responsibility? REFERENCES AND GENERAL 7) How big are the agreements on household appliance maintenance with customers? If the suitability requirements include targets for the company's turnover or references, what issues should you pay attention to? 8) Do we need to attach the list of objects separately to the invitation to tender, or is it sufficient that we refer to Heka's website, where the list of objects can be found up-to-date? 9) What kind of thoughts does the service provider have on competitive tendering in general and on the prices to be compared? Comments on the procurement are requested at heka.hankinnat@hekaoy.fi by 4.8.2025. Heka may organise another round of market dialogue or invite potential service providers to a separate event at Heka's premises. The invitation will be sent to all participants in this request for information. Thank you for your participation! Text automatically translated in your browsing language Automatically translated

50532000 - Repair and maintenance services of electrical machinery, apparatus and associated equipment

39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products CVP code deduced from the text of the procedure AI-generated