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Enterprise Service Management Application (ESMA) - EU tenders
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Enterprise Service Management Application (ESMA)

Overview
  • Published
    14/04/2025
  • Deadline
    06/05/2025
  • Opening of tenders
    06/05/2025
  • Awarded
    24/10/2025
  • Today
    03/06/2026
Status
Awarded
Type of contract
Supplies
Subject for Renewal
Yes
Buyer
Sociale Verzekeringsbank
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: NL329 Groot-Amsterdam
Business sector (Main CPV)
48000000 Software package and information systems
Total estimated contract value (excluding VAT)
11,000,000.00 EUR
Total final contract value (excluding VAT)
9,611,514.00 EUR
Procedure details
Tender reference number
EA2023004
Description

Acquisition of SaaS service for service management processes. 10-year agreement for 4 domains with a total of 5,500 employees.

Submission Method
Electronic via:
https://www.tenderned.nl/aankondigingen/overzicht/374513
Tenders may be submitted
Electronic submission: required
https://www.tenderned.nl/aankondigingen/overzicht/374513
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
06/05/2025 15:15
Place of performance
NL Nederland
Any country
CPV code

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Award method
Kwaliteit
Estimated value
11,000,000.00 EUR
Final contracted value
9,611,514.00 EUR
Award of contract
Official name: TOPdesk Nederland B.V.
Postal address:
Town: DELFT
Postal code: 2624AD
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.