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Framework contract award for ANÜ IT-ServiceDesk - Senior Service Desk Agent & Service Desk Agent - EU tenders
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Framework contract award for ANÜ IT-ServiceDesk - Senior Service Desk Agent & Service Desk Agent

Overview
  • Published
    10/08/2026
  • Deadline
    08/09/2026
  • Today
    14/09/2026
Status
Submission closed
Type of contract
Services
Subject for Renewal
No
Buyer
RheinEnergie AG -L-
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: DEA23 Köln, Kreisfreie Stadt
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
Not available
Description

RheinEnergie AG as well as its companies and shareholdings require flexible, temporary support from temporary agency workers (ANÜ employees) in order, for example, to cover peaks in work, to compensate for long-term absences of employees or to implement projects with a high demand for project participants. The company's service desk is currently operated by an external service provider. As part of a planned realignment, the service desk will no longer be outsourced classically, but will be operated via temporary employment (ANÜ). For this purpose, it is planned to use (Senior) - IT Service Desk Agents as temporary staff. These take over the classic service desk activities.

Submission Method
Electronic via:
https://www.subreport.de/E48922642
Tenders may be submitted
Electronic submission: allowed
https://www.subreport.de/E48922642
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
Not available
Place of performance
DE Deutschland
DEA23 Köln, Kreisfreie Stadt
CPV code

72000000 - IT services: consulting, software development, Internet and support

79620000 - Supply services of personnel including temporary staff

72253000 - Helpdesk and support services

Award method
Not available
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.