Acquisition of assembly management and maintenance services for the Peppi system (2024) Text automatically translated in your browsing language Automatically translated

The object of the procurement is the maintenance and support services of Haaga-Helia University of Applied Sciences' study administration and ERP Peppi system, as well as expert work. The software development of the Peppi system is the responsibility of a consortium of several higher education institutions and the owner universities, whose contract provider takes care of the software maintenance in practice. In addition, the Peppi system entity also covers other Peppi modules and plug-ins, extensions, whose software maintenance is done partly by the same and partly by different parties. Haaga-Helia University of Applied Sciences has its own data center, which is managed by an ICT infrastructure group and an external service provider responsible for server-level monitoring and maintenance. The Peppi system entity has a named product owner and administrators in Haaga-Helia, who are responsible for e.g. maintaining user rights and many control data, as well as scheduling and testing software version updates for Haaga-Helia. The maintenance service covered by the procurement covers the management of the Peppi repository, the creation of Peppi software packages, testing and installations, configuration management, backups of the Peppi system databases and variable data, fault management and bug fixes, and maintenance tasks, which are described in more detail in the appendices to the invitation to tender in the description of the procurement object and the service description. The selected supplier shall be prepared to start the preliminary preparations for the delivery of the maintenance service immediately after the signature of the contract and to produce the service within two months of the signature of the contract. The client's starting point is that the existing production or test installations of the service are not renewed solely because of a (potential) change of supplier, and therefore a separate technical commissioning project has not been planned or asked for a price in the invitation to tender. Any larger-than-usual need for documentation and other work must be taken into account in the scheduling of the 2025 version update and in the workload estimate. The telecommunications openings, account creations and start-ups of the task management portal, etc. required for maintenance, must be carried out within the framework of the basic service. The description of the object of the procurement and its appendices describe how version updates and other changes are planned in advance and how the Supplier provides them with workload estimates, if necessary. During the contract period, new solutions will be sought for the implementation and maintenance of the Client's server environments, and the Supplier may optionally offer services to them on the basis of later planning. Text automatically translated in your browsing language Automatically translated

72000000 - IT services: consulting, software development, Internet and support