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Customer satisfaction survey tool - EU tenders
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Overview
  • Published
    17/02/2025
  • Today
    16/03/2025
Status
Canceled
Type of contract
Services
Subject for Renewal
Yes
Buyer
Gemeente Den Haag
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: NL332 Agglomeratie ’s-Gravenhage
Business sector (Main CPV)
79342310 Customer survey services
Total estimated contract value (excluding VAT)
1,200,000.00 EUR
Total final contract value (excluding VAT)
The procedure is closed
Procedure details
Tender reference number
DBV-24.222
Description

The Assignment includes the purchase of a tool with which all customer satisfaction surveys within the municipality of The Hague can be sent throughout the year and the results can be clearly displayed, for example in a dashboard. For a continuous monitoring of the performance of the municipality on the provision of services. The goal is to be able to start the improvement projects with which the service to the customers of the municipality of The Hague can be optimized. Text automatically translated in your browsing language Automatically translated

Submission Method
Electronic via:
https://s2c.mercell.com/today/125766
Tenders may be submitted
Electronic submission: allowed
https://s2c.mercell.com/today/125766
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
08/04/2025 10:05
Place of performance
NL Nederland
Any country
CPV code

79342310 - Customer survey services

Award method
Criterion:
Type: quality
Description: Zie aanbestedingsleidraad
Weight (percentage, exact): 70
Criterion:
Type: price
Description: Zie aanbestedingsleidraad
Weight (percentage, exact): 30
Estimated value
1,200,000.00 EUR
Final contracted value
The procedure is closed
Award of contract
The procedure is closed
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.