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Canal del ciudadano - EU tenders
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OP Portal - Procurement - Details

Canal del ciudadano

Overview
  • Published
    20/12/2024
  • Deadline
    24/01/2025
  • Opening of tenders
    31/01/2025
  • Awarded
    10/07/2025
  • Today
    15/05/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
Gerencia Regional de Salud de Castilla y León
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: ES418 Valladolid
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
6,307,400.00 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
0000-009-1-2025-14844
Description

Servicios de instalación, operación, mantenimiento, soporte técnico, consultoría y suministro de una plataforma para la puesta en marcha y despliegue del proyecto de Canal de Atención al Ciudadano de la Gerencia Regional de Salud de Castilla y León.

Submission Method
Not available
Tenders may be submitted
Electronic submission: required
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
31/01/2025 09:30
Place of performance
ES España
ES418 Valladolid
CPV code

72000000 - IT services: consulting, software development, Internet and support

Award method
Criterion:
Type: quality
Description: 1 LICENCIAMIENTO Y REUTILIZACIÓN DE COMPONENTES - FM.
Weight (percentage, exact): 22
Criterion:
Type: quality
Description: 2 ARQUITECTURA - FM.
Weight (percentage, exact): 12
Criterion:
Type: price
Description: 3 Precio.
Weight (percentage, exact): 9
Criterion:
Type: quality
Description: 4 RECURSOS ADICIONALES PARA EL CANAL DE VOZ - FM.
Weight (percentage, exact): 4.5
Criterion:
Type: quality
Description: 5 CONDICIONES DE GARANTIA - FM.
Weight (percentage, exact): 1
Criterion:
Type: quality
Description: 6 CREACIÓN DE EMPLEO Y COHESIÓN TERRITORIAL - FM.
Weight (percentage, exact): 1
Criterion:
Type: quality
Description: 7 CANAL DE COMUNICACIÓN PARA Sº OPERACIÓN, SOPORTE Y MANTENIMIENTO - FM.
Weight (percentage, exact): 1
Criterion:
Type: quality
Description: 8 ACUERDOS NIVEL DE SERVICIO - FM.
Weight (percentage, exact): 0.5
Criterion:
Type: quality
Description: 1 MOTOR DE PROCESOS – JV.
Weight (percentage, exact): 8
Criterion:
Type: quality
Description: 10 SERVICIO DE OPERACIÓN, SOPORTE Y MANTENIMIENTO - JV.
Weight (percentage, exact): 1
Criterion:
Type: quality
Description: 11 GESTIÓN DEL CONTRATO Y PLAN DE EJECUCIÓN - JV.
Weight (percentage, exact): 0.5
Criterion:
Type: quality
Description: 2 CAPACIDADES DE LA PLATAFORMA PARA FACILITAR EL TRABAJO DE LOS PROFESIONALES QUE CONFORMAN LA RED DE ATENCIÓN AL CIUDADANO - JV.
Weight (percentage, exact): 8
Criterion:
Type: quality
Description: 3 PLANES DE GESTIÓN DEL CAMBIO Y DE COMUNICACIÓN - JV.
Weight (percentage, exact): 6.5
Criterion:
Type: quality
Description: 4 CAPACIDADES DE LA PLATAFORMA PARA FACILITAR SU USO AL CIUDADANO Y APORTARLE VALOR - JV.
Weight (percentage, exact): 5
Criterion:
Type: quality
Description: 5 INTELIGENCIA ARTIFICIAL Y PROCESAMIENTO DEL LENGUAJE NATURAL - JV.
Weight (percentage, exact): 5
Criterion:
Type: quality
Description: 6 RENDIMIENTO Y CAPACIDADES DE GESTIÓN DEL CICLO DE VIDA DE LA PLATAFORMA – JV.
Weight (percentage, exact): 5
Criterion:
Type: quality
Description: 7 CANAL DE VOZ Y CONTACT CENTER - JV.
Weight (percentage, exact): 5
Criterion:
Type: quality
Description: 8 EXPLOTACIÓN Y ANÁLISIS DE INFORMACIÓN - JV.
Weight (percentage, exact): 3
Criterion:
Type: quality
Description: 9 PLAN DE CONTINUIDAD - JV.
Weight (percentage, exact): 2
Estimated value
6,307,400.00 EUR
Final contracted value
Not available
Award of contract
Official name: INDRA SOLUCIONES TECNOLOGIAS DE LA INFORMACION, S.L.U.
Postal address:
Town: Alcobendas
Postal code: 28108
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.