Publications Office of the EU
France-Metz: Call centre - EU tenders
DisplayCustomHeader
MyPortal
Language Selector
English
BasketSummary
Procurement Detail Actions Portlet

Utilities

Procurement Detail Actions Portlet
OP Portal - Procurement - Details

This page contains content generated automatically to improve findability and accessibility

- indicates CPV codes deduced from the text of the procedure

- indicates text translated automatically in your browsing language

France-Metz: Call centre

Overview
  • Published
    11/05/2016
  • Deadline
    16/06/2016
  • Awarded
    15/12/2016
  • Today
    19/09/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
Yes
Buyer
SAEML-TAMM
Place of performance
NUTS code: FRF33 Moselle
Location of buyer
NUTS code: FRF33 Moselle
Business sector (Main CPV)
79512000 Call centre
Total estimated contract value (excluding VAT)
900,000.00 EUR
Total final contract value (excluding VAT)
1,024,000.00 EUR
Procedure details
Tender reference number
2016-02
Description

Le Meta’is the public passenger transport network of the Metz Métropole Agglomération.
The subject of the contract is the provision of Client Relation Centre services for 4 activities:
— Information for travellers: handling incoming calls from Le Met network customers
— Client complaints: handling of customer requests sent by email or directly received by telephone
— Transport on demand service (TAD): management of registrations and reservations to the TAD service of the Le Met’ network
— Transport service for persons with reduced mobility (PRM): management of registrations and reservations for the Le Met’ network “Transport of persons with reduced mobility”.

Submission Method
Tenders or requests to participate must be submitted to:
Official name: SAEML-TAMM
Postal address: 10 rue des Intendants Joseph et Ernest Joba — CS 30009
Town: Metz
NUTS code: FR413
Postal code: 57063
Country: FRA
Contact person: Delphine Toussaint
Main address: http://lemet.fr
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
FRF33 Moselle
CPV code

79512000 - Call centre

60000000 - Transport services (excl. Waste transport)

60100000 - Road transport services

Award method
The most economic tender
Estimated value
900,000.00 EUR
Final contracted value
1,024,000.00 EUR
Award of contract
Official name: Kisio Services
Postal address: 20 rue Hector Malot
Town: paris
Postal code: 75012
Country: FRA
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.