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Modernization of the digital support chain of the Ministry of Culture (outsourcing, proximity support, helpdesk) - EU tenders
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Modernization of the digital support chain of the Ministry of Culture (outsourcing, proximity support, helpdesk) Text automatically translated in your browsing language Automatically translated

Overview
  • Published
    04/06/2025
  • Today
    16/07/2025
  • Deadline
    18/07/2025
Status
Published
Type of contract
Services
Subject for Renewal
No
Buyer
Ministère de la Culture
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: FR101 Paris
Business sector (Main CPV)
72253000 Helpdesk and support services
Total estimated contract value (excluding VAT)
11,000,000.00 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
2025-01-SNUM
Description

The purpose of this contract is to ensure the complete chain of support for users, from the call centre to the proximity and assistance services on office, telephone and multimedia hardware and software (videoconferencing / IP-TV / Dynamic Display and Meeting Room Reservation Tablet) on the perimeter of the central administration and decentralized services of the Ministry, excluding public institutions under supervision. This modernisation involves grouping together the following services, which will be entrusted to a single contractor: Service A: The Assistance Informatique Téléphonique (AIT) or Service Desk is the one-stop shop accessible in multichannel for users of the Ministry of Culture (MC). It responds to technical (office, application and telephony) and user support requests as part of a level 1 support, via various possible channels. Service B: the Services de Proximité, la Logistique, la Maintenance et la Téléphonie (PLMT) contribute to the maintenance in operational conditions of the IT working environment of the agents of the Ministry of Culture and cover in particular the installation of desktop computers and peripherals including specific office software and "business" applications, the resolution of incidents, the processing of requests and the holding of IT kiosks located in the premises of Paris intra-muros. This service also ensures the management of the office equipment park with the management of parts inventory and an integrated after-sales service at the headquarters site, as well as telephone and multimedia equipment interventions. Service B allows second-level (N2) resolutions. Service C: the management of all these services is carried out by a strong supervision of the Holder. Through its role as a control tower, it prioritizes incidents, manages escalations, organizes knowledge and positions itself as the operational manager of the service. He is also responsible for all services, while being the preferred point of contact for the Department's governance. Text automatically translated in your browsing language Automatically translated

Submission Method
Electronic via:
https://www.marches-publics.gouv.fr/?page=Entreprise.EntrepriseAdvancedSearch&AllCons&id=2777548&orgAcronyme=f5j
Tenders may be submitted
Electronic submission: required
https://www.marches-publics.gouv.fr/?page=Entreprise.EntrepriseAdvancedSearch&AllCons&id=2777548&orgAcronyme=f5j
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
Not available
Place of performance
FR France
Any country
CPV code

72253000 - Helpdesk and support services

72514000 - Computer facilities management services

72610000 - Computer support services CVP code deduced from the text of the procedure AI-generated

50000000 - Repair and maintenance services CVP code deduced from the text of the procedure AI-generated

Award method
Not available
Estimated value
11,000,000.00 EUR
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.