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Procurement of a chatbot as a service - EU tenders
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- indicates CPV codes deduced from the text of the procedure

Procurement of a chatbot as a service

Overview
  • Published
    05/07/2024
  • Today
    14/04/2026
Status
Canceled
Type of contract
Services
Subject for Renewal
Yes
Buyer
Statens vegvesen
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
50,000,000.00 NOK
Total final contract value (excluding VAT)
The procedure is closed
Procedure details
Tender reference number
24/123901
Description

The main aim of the procurement is to give the Customer access to a Boost.ai, chatbot as a service, including manual chat and speechbot, as well as consultancy services to assist internal resources. Focus on innovation and further development of chatbots as a service is important, so that the Norwegian Public Roads Administration is connected to developments and can follow updates in the market. It is important that the tenderer has such focus and keeps the product as a relevant and updated service. The objective and scope of the procurement is to find a tenderer who can continue to provide: Access to a Boost.ai, chatbot as a service, including manual chat and speechbot, and consultancy services to assist internal resources. Further details on what shall be included in the start-up phase are in the SSA-L contract annex 3. Access to consultancy services on an hourly basis for consultancy, continual improvements and further development, which ensures that the Contracting Authority gets the most out of new and updated technology. Option for the Contracting Authority to build and production chatbots, manual chat and speechbot for other areas in the agency, such as IT support, HR, projects, etc. See annex 1 and other documents for further information.

Submission Method
Electronic via:
https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=407996&B=
Tenders may be submitted
Electronic submission: required
https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=407996&B=
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
NO Norge
Any country
CPV code

72000000 - IT services: consulting, software development, Internet and support

48100000 - Industry specific software package

48700000 - Software package utilities

72261000 - Software support services

72260000 - Software-related services

72266000 - Software consultancy services

72265000 - Software configuration services

72262000 - Software development services

72263000 - Software implementation services

48000000 - Software package and information systems

72268000 - Software supply services

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Award method
Price
Estimated value
50,000,000.00 NOK
Final contracted value
The procedure is closed
Award of contract
The procedure is closed
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.