Publications Office of the EU
Procurement of a chatbot as a service - EU tenders
DisplayCustomHeader
MyPortal
Language Selector
English
BasketSummary
Procurement Detail Actions Portlet

Utilities

Procurement Detail Actions Portlet
OP Portal - Procurement - Details

This page contains content generated automatically to improve findability and accessibility

- indicates CPV codes deduced from the text of the procedure

Procurement of a chatbot as a service

Overview
  • Published
    07/11/2024
  • Deadline
    09/12/2024
  • Today
    10/12/2024
Status
Submission closed
Type of contract
Services
Subject for Renewal
Yes
Buyer
Statens vegvesen
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
60,000,000.00 NOK
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
24/269412
Description

The main objective of the procurement is to replace/renew the current agreement that is about to expire, to ensure that we can continue to offer a good chatbot as a service, including manual chat and speechbot using one technology, as well as consultancy services to assist internal resources. Focus on innovation and further development of chatbots as a service is important, so that the Norwegian Public Roads Administration is connected to developments and can follow updates in the market. The objective and scope of the procurement is to find a tenderer who can provide: • Access to a platform with chatbot as a service, including manual chat and speechbot, and consultancy services to assist internal resources. Further details on what shall be included in the establishment phase are in the SSA-L contract annex 3. • Access to consultancy services on an hourly basis for consultancy, continual improvements and further development, which ensures that the Contracting Authority gets the most out of new and updated technology. • Option for the Contracting Authority to build and production chatbots, manual chat and speechbot for other areas in the department, such as IT support, HR, projects, etc. Further details on the procurement are in the requirement specifications in the SSA-L contract annex 1.

Submission Method
Electronic via:
https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=416489&B=
Tenders may be submitted
Electronic submission: required
https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=416489&B=
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
NO Norge
anyw-cou
CPV code

72000000 - IT services: consulting, software development, Internet and support

48100000 - Industry specific software package

48700000 - Software package utilities

72261000 - Software support services

72260000 - Software-related services

72266000 - Software consultancy services

72265000 - Software configuration services

72262000 - Software development services

72263000 - Software implementation services

48000000 - Software package and information systems

72268000 - Software supply services

79000000 - Business services: law, marketing, consulting, recruitment, printing and security CVP code deduced from the text of the procedure AI-generated

72253000 - Helpdesk and support services CVP code deduced from the text of the procedure AI-generated

Award method
Price
Estimated value
60,000,000.00 NOK
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.