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France-Paris: Call centre - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
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France-Paris: Call centre

Overview
  • Published
    11/07/2018
  • Deadline
    09/08/2018
  • Awarded
    22/11/2018
  • Today
    13/08/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
Yes
Buyer
Action logement services
Place of performance
NUTS code: FR France
Location of buyer
NUTS code: FR France
Business sector (Main CPV)
79512000 Call centre
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
4,420,814.00 EUR
Procedure details
Tender reference number
2018-Als-029
Description

Outsourcing, within a Customer Relationship Centre set up and operated by the holder, of the activity of processing customer flows of Action Housing Services relating to its task of providing information, advice and services to enterprises, employees and territories in accordance with its business purpose. Framework agreement with no minimum or maximum amount or quantity for its overall duration, partly executed by order forms (accompanying and deployment; treatment of customer flows Als; technical support necessary for the operation of the Crc; animation and steering. Compulsory additional benefit: provision of interactive voice server) and partly by subsequent contracts (calls arriving on the national unique number broken down by region; 1st level e-mails; stream “Chat”...; outgoing calls; any new flows; ancillary services (e.g.: modification of the opening hours of the service, additional maintenance, etc.).

Submission Method
Electronic via:
http://www.marches-publics.info/
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Framework agreement with single operator
Conditions for opening tenders (date)
Not available
Place of performance
FR France
CPV code

79512000 - Call centre

79340000 - Advertising and marketing services

72000000 - IT services: consulting, software development, Internet and support

Award method
The most economic tender
Estimated value
Not available
Final contracted value
4,420,814.00 EUR
Award of contract
Official name: Business Support Services B2S SAS
Postal address: 1 avenue du Général de Gaulle
Town: Gennevilliers
Postal code: 92230
Country: FRA
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.