Since the beginning of the 1900th century, the State Serum Institute (hereinafter SSI), a public company, has been involved in research and development of various medical products, antisera and vaccines. One of SSI’s business areas is Diagnostica (‘SSI-DIA’), which is active in the development, production and sale of in vitro diagnostic products.
SSI-DIA has a leading position on Danish and foreign markets for the development, production and sale of diagnostic products and is still growing.
The government has decided to divest the SSI-DIA business. If necessary, see http://www.ssi.dk/Aktuelt/Nyheder/2014/2014_03_SSIs%20vacciner%20og%20Dianostica%20salg.aspx
The SSI-DIA currently uses SSI’s IT systems, so it is necessary to acquire and implement new IT systems etc. that enable SSI-DIA to operate independently and independently of SSI’s IT systems after the divestment.
SSI-DIA currently employs around 100 staff, most of them using IT solutions to a greater or lesser extent.
Today’s basic business system is an ERP solution that is used, inter alia, for purchases and sales on the global market. This is B2B via an e-commerce shop. The current ERP solution has a total of almost 100 users, of which around 1/3 frequently uses it, while 2/3 are only occasionally users.
This invitation to tender covers the following main services:
. Acquisition and establishment of ERP system
The supplier shall provide the following services:
— Purchase of necessary licences
— Configuration of the ERP system covering the following business processes:
— * accounting and financial management
— * HR
— * procurement
— * marketing and sale
— * e-shop
— * stock management and distribution.
— Establishing necessary interfaces for ERP systems (e.g. payroll service);
— The loading of SSI-DIA data from previously used SAP solution, the extraction of which is provided by SSI-DIA itself;
— Tests, including for example:
— * Processing of ERP solution
— * user approval tests
— * total take-over sample
— * validation of test results according to ISO 13485.
— Conduct of necessary tests (take-over and service accumulation),
— Training of relevant staff in the use of the new solution;
B. Acquisition and establishment of base systems
“Base systems” means:
Communication solutions (mail and collaborative tools)
— Office package
— Printing, file and database services, etc.
The supplier shall provide the following services:
— Purchase of necessary licences
— Installation of the systems according to the requirements specification;
— Establishment of necessary interfaces between systems, including ERP;
— Tests
— Conduct of necessary tests (e.g. take-over and service accumulation).
C. Operation of the System Portfolio
Access to a fully deployed infrastructure for the operation of the systems referred to in points A and B, as well as any other systems in which SSI-DIA currently has operational responsibility (e.g. a production system called SCADA, currently operated on a dedicated server).
The supplier shall provide the following services:
— Operation of LAN in the two locations of SSI-DIA and operation of WAN between them;
— Operation of wireless networks
— Daily operation of the systems, including (but not limited to) monitoring, capacity management and SLA reporting.
D. Maintenance of the system portfolio
For the systems referred to in points A and B, the supplier shall provide general system maintenance, including (but not limited to):
— Implementation of minor corrections and improvements
— Error directions
— Security updates
— Patching
— 2. line support for systems (possibly involving part 3)
— Management of selected licences.
E. User support
The supplier shall provide general user support, including (but not limited to):
— Service Desk for handling user enquiries (1th line support)
— User administration
— Preparation of PC images
— Patching and security of users’ computers.
The following agreements shall be concluded:
1. Agreement on the establishment of the ERP system (point A)
2. Agreement on the establishment of the base systems and the subsequent operation, maintenance and support of all IT systems (points B-E).
Both contracts are concluded with the same supplier. It is therefore only possible to apply for pre-qualification and to submit a tender for the entire service (points A to E).
Time horizon:
The contracting entity expects Agreement 1 (establishment of ERP system) to start immediately after contracting and that the tasks related to the performance of the agreement will be completed by mid-2016. The contracting entity also expects that Agreement 2 (establishment of basic systems and subsequent operation, maintenance and support of all IT systems), as regards establishment, will start immediately after contracting, while subsequent operations, etc., are expected to start 2016 once the establishment is completed.
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