Tender reference number
187/24
Description
The subject of the contract is the provision of administrative assistance and technical support services for the development of functions in the field of tax management, voluntary and executive collection of taxes and other revenue under public law. The winner of the contract must perform all those tasks that are required for the provision of the service, of a material and technical nature, that do not involve the exercise of authority or management, or custody of public funds that in the field of tax and collection management are developed by the City of Santander, under the supervision and control of its official staff, for the fulfillment of the objectives of the contract, which are the following: - Provide information and assistance to taxpayers in complying with their tax obligations. - Technical and administrative assistance in the management and processing of the files of collection in voluntary period and in executive period of the taxes and other revenues of public law included in the contract, improving the quantity and quality of the information necessary for the aforementioned purpose, seeking a greater efficiency in the provision of the service. - Performing the tasks related to the integral management of the taxpayer both in person, as well as telematically or by telephone if necessary. - The activities consist, on the one hand, of a taxpayer service, with the purpose of providing municipal taxpayers with information and assistance in order to effectively comply with their tax obligations as set out in this document, and, on the other hand, a service of material, administrative and technical assistance in carrying out work to make it available to the responsible officials who will give the necessary impetus and procedures, in order to achieve maximum efficiency in tax and collection management. - Issuance of notifications, printing, encumbering and making available to the notifying company the files of tax management and collection of taxes and other public revenues, register receipts and settlements of direct revenues approved and ordered by the Municipal Public Revenue Directorate.
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Submission Method
Not available
Tenders may be submitted
Electronic submission: required
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
06/11/2024 09:30
Award method
Criterion:
Type: price
Description: Menor retribución fija anual.
Weight (percentage, exact): 20
Criterion:
Type: price
Description: Porcentaje más bajo a aplicar sobre la recaudación en período ejecutivo con recargo del 10%.
Weight (percentage, exact): 5
Criterion:
Type: price
Description: Porcentaje más bajo a aplicar sobre la recaudación en período ejecutivo con recargo del 20%.
Weight (percentage, exact): 7
Criterion:
Type: price
Description: Porcentaje más bajo a aplicar sobre la recaudación en período ejecutivo con recargo del 5%.
Weight (percentage, exact): 3
Criterion:
Type: price
Description: Porcentaje más bajo a aplicar sobre la recaudación en período voluntario tras superar la recaudación voluntaria en más de un 94%.
Weight (percentage, exact): 2
Criterion:
Type: price
Description: Porcentaje más bajo a aplicar sobre los importes cobrados tras realizar expedientes de rehabilitación o de derivación.
Weight (percentage, exact): 5
Criterion:
Type: price
Description: Porcentaje más bajo a aplicar sobre los importes declarados fallidos.
Weight (percentage, exact): 3
Criterion:
Type: quality
Description: Medios para la prestación del servicio objeto del contrato.
Weight (percentage, exact): 20
Criterion:
Type: quality
Description: Organizacion y prestaciones realizadas en la Oficina de atención al ciudadano.
Weight (percentage, exact): 18
Criterion:
Type: quality
Description: Organizacion y prestaciones realizadas por el Centro de atención telemática.
Weight (percentage, exact): 17
Estimated value
8,076,320.00 EUR
Final contracted value
Not available
