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WORKPLACE SERVICE DSI GRDF (24-TPIT-048) - EU tenders
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WORKPLACE SERVICE DSI GRDF (24-TPIT-048)

Overview
  • Published
    18/07/2024
  • Deadline
    23/09/2024
  • Today
    10/10/2026
Status
Submission closed
Type of contract
Services
Subject for Renewal
No
Buyer
GRDF
Place of performance
NUTS code: Not available
Location of buyer
NUTS code: FR101 Paris
Business sector (Main CPV)
72600000 Computer support and consultancy services
Total estimated contract value (excluding VAT)
41,100,000.00
Total final contract value (excluding VAT)
Not available
Number of lots
2
Procedure details
Tender reference number
24-TPIT-048
Description

Within its Working Environment domain, GRDF's CIO handles requests and incidents from more than 15,000 users. As the current contracts expire, they must be renewed on the basis of the following subdivision: LOT 1 - Remote services: • Level 1 IT support: helpdesk, management of authorisation requests, complaints and hot investigations • management and invoicing of telecom assets: handling incidents, requests (e.g.: smartphone replacement, subscription activation/deactivation, change of offer, etc.), complaints, hot investigations and invoicing of operators (e.g. orders, analysis of invoices, etc.) • Office engineering: operation (monitoring, qualification, packaging and deployment of applications, firmwares, security patches, GPO/CSP, etc.) and N2/N3 technical support (processing of requests and incidents) on the GRDF office perimeter (workstations, servers, smartphones, tablets, printing facilities, AD infrastructures, etc.) LOT 2 - Local and logistical services: On the perimeter of workstations, mobility, audiovisual equipment and network equipment: • Integration centre: reception, storage, preparation, repair, removal (WEEE, broken), shipment of equipment • Computer proximity controls: intervention on GRDF sites (approximately 300 sites spread over the entire metropolitan area) to deliver, configure, recover equipment... The consultation was carried out in accordance with the Public Order Code of 19 April 2019. The consultation will lead to the conclusion of a single contract (1 successful tenderer) for each lot.

Submission Method
Electronic via:
https://externe.secoia.grdf.fr/
Tenders may be submitted
Electronic submission: required
https://externe.secoia.grdf.fr/
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
Not available
Place of performance
Not available
CPV code

72600000 - Computer support and consultancy services

72610000 - Computer support services

50000000 - Repair and maintenance services

Lots (2)
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.