Publications Office of the EU
Italy-Reggio Emilia: Telephone-answering services - EU tenders
DisplayCustomHeader
MyPortal
Language Selector
English
BasketSummary
Procurement Detail Actions Portlet

Utilities

Procurement Detail Actions Portlet
OP Portal - Procurement - Details

Italy-Reggio Emilia: Telephone-answering services

Overview
  • Published
    28/06/2023
  • Deadline
    04/09/2023
  • Awarded
    27/11/2023
  • Today
    18/09/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
Yes
Buyer
IREN S.p.A. (in nome e per conto di IREN MERCATO S.p.A.)
Place of performance
NUTS code: ITC3 Liguria
Location of buyer
NUTS code: ITH53 Reggio nell’Emilia
Business sector (Main CPV)
79510000 Telephone-answering services
Total estimated contract value (excluding VAT)
14,400,000.00 EUR
Total final contract value (excluding VAT)
10,800,000.00 EUR
Procedure details
Tender reference number
Tender 33039
Description

“Attività di Customer Care (Contact Center, Back Office, Reclami) Servizio Idrico Integrato” - CIG 9889387452

Submission Method
Tenders or requests to participate must be submitted to:
Official name: IREN S.p.A. (in nome e per conto di IREN MERCATO S.p.A.)
Postal address: Via Nubi di Magellano n° 30
Town: Reggio Emilia
NUTS code: ITH53
Postal code: 42123
Country: ITA
Contact person: Direzione Approvvigionamenti, Logistica e Servizi - Ufficio Assistenza Appalti
Main address: https://portaleacquisti.gruppoiren.it
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Framework agreement with single operator
Conditions for opening tenders (date)
Check linked documents for details
Place of performance
ITC3 Liguria
CPV code

79510000 - Telephone-answering services

Award method
The most economic tender
Estimated value
14,400,000.00 EUR
Final contracted value
10,800,000.00 EUR
Award of contract
Official name: WEMAY Srl
Postal address:
Town: REGGIO EMILIA
Postal code:
Country: ITA

Official name: ASSIST Srl
Postal address:
Town: Milano
Postal code:
Country: ITA
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.