Renewal of License for Complex Solution for Protection of UNWE Endpoints

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The University of National and World Economy has an implemented and functioning complex solution for endpoint protection Singularity Platform of SentinelOne. The subject of this order is the renewal of the right of use and warranty maintenance of the software of the Singularity Platform for workstations and servers at SentinelOne level Complete and services from the manufacturer Vigilance Respond MDR with rights to use functionalities for the protection of 1000 workstations and 100 servers, for a period of 36 (thirty-six) months. The subject-matter of the contract shall include the provision of the following services: 1) Renewal of the right of use and warranty maintenance of the software on the Singularity Platform for workstations and servers at SentinelOne level Complete and services from the manufacturer Vigilance Respond MDR with rights to use functionalities for the protection of 1000 workstations and 100 servers, for a period of 36 (thirty-six) months. 2) Warranty maintenance of the system. Warranty requirements: The Contractor must provide warranty support of the Singularity Platform system of SentinelOne Level Complete for a period of 36 (thirty-six) months from the date of the handover protocol for the granting of the licenses.;​​​​ The Contractor must be able to react after receiving a signal (request) by phone, e-mail submitted by the Assignor for a breakdown up to 4 hours after its submission on a working day. The Contractor shall notify the Assignor of the status of the request on a daily basis in the event that it cannot be resolved immediately. Technical support must be available by telephone, e-mail and/or web interface. The Contractor must have a Customer Service Centre meeting the following minimum requirements: continuous working hours (24/7) receiving requests for a problem by phone, e-mail or software platform with a response time (registration of a problem) of up to 30 minutes; a time limit for finding a temporary solution (workaround) of up to 3 (three) working days; possibility to raise a problem with the manufacturer of the software platform in case of need; Ability to accept service requests and maintenance work, escalation procedure. ​​​​​​​The term of validity of the contract is 3 (three) years from the date of signing the acceptance - transmission protocol for granting the licenses. ​​​​​

72000000 - IT services: consulting, software development, Internet and support