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Delivery of a comprehensive integrated digital call centre ecosystem - EU tenders
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Delivery of a comprehensive integrated digital call centre ecosystem

Overview
  • Published
    06/08/2026
  • Deadline
    07/09/2026
  • Today
    14/09/2026
Status
Submission closed
Type of contract
Supplies
Subject for Renewal
No
Buyer
Intelligent Connections s.r.o.
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: CZ010 Hlavní město Praha
Business sector (Main CPV)
48000000 Software package and information systems
Total estimated contract value (excluding VAT)
9,800,000.00 CZK
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
Not available
Description

The subject of the public contract is the delivery of a comprehensive integrated digital call centre ecosystem. The aim is to introduce a new in-house information system including CRM, cloud contact centre platform, voice analytics, AI-driven reporting, integration and middleware layer and security measures in the scope of Annex 4 to the ZD – Functional requirements and specifications.

Submission Method
Electronic via:
https://www.vhodne-uverejneni.cz/profil/intelligent-connections-s-r-o
Tenders may be submitted
Electronic submission: required
https://www.vhodne-uverejneni.cz/profil/intelligent-connections-s-r-o
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
Not available
Place of performance
CZ042 Ústecký kraj
CZ Česko
CPV code

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Award method
Záruční doba
Estimated value
9,800,000.00 CZK
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.