Provision of technical support services for Commvault Data Platform software

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1. The subject of the contract is the provision of a technical support service (hereinafter referred to as ‘Support’), at the level of CASP Extend, for all the software used by the Contracting Authority as part of the Commvault Data Platform central backup and archiving system environment, assigned in the Commvault technical support system to the Contracting Authority – CommCells FCDD0 (hereinafter referred to as ‘the Software’), by the Contractor and the Software manufacturer or its authorised service partner, in accordance with the provisions and on the terms set out in the Contract (hereinafter referred to as the ‘Subject matter of the Contract’). The purpose of the Service is to ensure the correct and uninterrupted (stable) operation of the Software, whereby: 1) for the Software referred to in Annex 2 point 1 Support will be provided for a period of 20 months from the date of conclusion of the Agreement while maintaining the continuity of the provision of technical support services; 2) for the Software referred to in Annex 2, points 2-7, Support will be provided for a period of 14 months from 06.06.2026. The Contractor will provide Support to the extent specified by the Software manufacturer, published on the manufacturer's website https://support.commvault.com/Support/Options# casp at the CASP Extendend level, and in accordance with the provisions of this Agreement and on the terms set out in the Agreement. 2. The conditions for the performance of the contract are contained in the Essential Provisions of the Agreement, hereinafter referred to as IPU, constituting Annex 8 to the FTZ.

72611000 - Technical computer support services