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Netherlands-Hilversum: Telephone-answering services - Public Procurement procedure view
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Netherlands-Hilversum: Telephone-answering services

Overview
  • Published
    27/01/2023
  • Deadline
    13/03/2023
  • Opening of tenders
    13/03/2023
  • Awarded
    24/04/2023
  • Today
    04/12/2024
Status
Awarded
Type of contract
Services
Subject for Renewal
Yes
Buyer
Stichting Nederlands Instituut voor Beeld en Geluid
Place of performance
NUTS code: NL Nederland
Location of buyer
NUTS code: NL Nederland
Business sector (Main CPV)
79510000 Telephone-answering services
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
750,000.00 EUR
Procedure details
Tender reference number
1407
Description

Beeld & Geluid is voornemens om door middel van een Europese aanbesteding één partij voor de bemensing van de DigiHulplijn ten behoeve van het project de Alliantie Digitaal Samenleven te contracteren. Het gaat hierbij om een aantal Agents die de telefoon aannemen en eventueel doorverbinden/doorverwijzen naar de getrainde vrijwilligers, de website, de lokale bibliotheek, IDO-punten, maatschappelijke organisaties, et cetera.

Submission Method
Tenders or requests to participate must be submitted to:
Official name: Stichting Nederlands Instituut voor Beeld en Geluid
National registration number: 31938551
Postal address: Media Parkboulevard 1
Town: HILVERSUM
NUTS code: NL
Postal code: 1217WE
Country: NLD
Contact person: Marilijn Schaap
Main address: http://www.beeldengeluid.nl
Electronic via:
https://www.tenderned.nl/aankondigingen/overzicht/286427/details
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Framework agreement with single operator
Conditions for opening tenders (date)
13/03/2023 10:05
Place of performance
NL Nederland
CPV code

79510000 - Telephone-answering services

79342300 - Customer services

Award method
The most economic tender
Estimated value
Not available
Final contracted value
750,000.00 EUR
Award of contract
Official name: ContactCare
Postal address: Piet Mondriaanplein 23
Town: AMERSFOORT
Postal code: 3812GZ
Country: NLD
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.