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MS Dynamics 365 CRM maintenance, adjustments and realization of future projects - EU tenders
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MS Dynamics 365 CRM maintenance, adjustments and realization of future projects Text automatically translated in your browsing language Automatically translated

Overview
  • Published
    02/05/2025
  • Deadline
    02/06/2025
  • Today
    20/06/2025
Status
Submission closed
Type of contract
Services
Subject for Renewal
Yes
Buyer
North Sea Port Flanders nv van publiek recht
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: BE234 Arr. Gent
Business sector (Main CPV)
72260000 Software-related services
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
PPP0L6-374/5068/2025-003
Description

The procurer wants to excel in customer intimacy and further expand the role of connector. A good CRM system benefits both employees, customers and stakeholders of the contracting party. The CRM system is the software tool to actively manage all relationships and interactions with (potential) customers, stakeholders and suppliers and to obtain a 360 degree view. CRM phase 1 was delivered at the end of 2021. A Microsoft Dynamics 365 CRM system was implemented, with access for the commercial and corporate departments. In 2024, CRM phase 2 was started and the security set-up was adjusted and access extended to all other departments. With this expansion to a company-wide and future-oriented CRM system, new needs were identified. We put this assignment on the market for the maintenance and adaptation of the existing Microsoft Dynamics 365 CRM system and the realization of future CRM projects (delivery and implementation expansion with new modules, new links, design of new processes, ...). North Sea Port is looking for a partner who thinks along and has the knowledge and know-how to find the best solution, implement and maintain the entire Microsoft Dynamics 365 environment including the links between the various systems. Text automatically translated in your browsing language Automatically translated

Submission Method
Electronic via:
https://www.publicprocurement.be
Tenders may be submitted
Electronic submission: required
https://www.publicprocurement.be
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
Not available
Place of performance
BE234 Arr. Gent
BE Belgique/België
CPV code

72260000 - Software-related services

72212445 - Customer Relation Management software development services

Award method
Criterion:
Type: quality
Description: Kwaliteit
Weight (percentage, exact): 60
Criterion:
Type: cost
Description: Prijs
Weight (percentage, exact): 40
Estimated value
Not available
Final contracted value
Not available
Award of contract
Not available
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.