Publications Office of the EU
Provisioning and Maintenance Support of End Users, Digital Workplace, IT Infrastructure and Operations Services. - EU tenders
DisplayCustomHeader
MyPortal
Language Selector
English
BasketSummary
Procurement Detail Actions Portlet

Utilities

Procurement Detail Actions Portlet
OP Portal - Procurement - Details

Provisioning and Maintenance Support of End Users, Digital Workplace, IT Infrastructure and Operations Services.

Overview
  • Published
    19/11/2024
  • Deadline
    10/12/2024
  • Opening of tenders
    11/12/2024
  • Awarded
    30/06/2025
  • Today
    11/07/2025
Status
Awarded
Type of contract
Services
Subject for Renewal
Yes
Buyer
European Union Intellectual Property Office
Place of performance
NUTS code: Not available
Location of buyer
NUTS code: ES521 Alicante / Alacant
Business sector (Main CPV)
72000000 IT services: consulting, software development, Internet and support
Total estimated contract value (excluding VAT)
70,000,000.00 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
EUIPO/2024/OP/0027
Description

With the aim to achieve operational excellence, increase efficiency and ensuring the Office’s IT services are sustainable for the future, this CfT focuses on the organization into six key service areas: • service management to maintain a structured approach to service delivery, • service desk for a single point of contact for user support, • platform operations to manage all infrastructure and platforms, servers, appliances, and user compute, including software, • release engineering to deploy, release and support the business applications and middleware based on site reliability engineering principles, • innovation and automation hub to automate and industrialize operation activities to improve the efficiency of the service provisioning, and • data analysis and reporting to support the data analytics and reporting services to drive informed decision-making processes within the EUIPO.

Submission Method
Electronic via:
https://webgate.ec.europa.eu/digit/opsys/esubmission?cftUuid=0a8a9c03-a2ce-454d-8322-b1578a79d9e1
Tenders may be submitted
Electronic submission: required
https://webgate.ec.europa.eu/digit/opsys/esubmission?cftUuid=0a8a9c03-a2ce-454d-8322-b1578a79d9e1
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Conditions for opening tenders (date)
11/12/2024 11:00
Place of performance
Not available
CPV code

72000000 - IT services: consulting, software development, Internet and support

Award method
Criterion:
Type: quality
Description: Please consult the procurement documents.
Weight (percentage, exact): 70
Criterion:
Type: price
Description: Please consult the procurement documents.
Weight (percentage, exact): 30
Estimated value
70,000,000.00 EUR
Final contracted value
Not available
Award of contract
Official name: Netcompany-Intrasoft SA
Postal address:
Town: Luxembourg
Postal code: L-1253
Country:
Official name: Deloitte Consulting & Advisory BV/SRL
Postal address:
Town: Zaventem
Postal code: 1930
Country:
Official name: Fujitsu Technology Solutions NV
Postal address:
Town: Diegem
Postal code: B-1831
Country:
Official name: Fujitsu Technology Solutions SA
Postal address:
Town: Pozuelo de Alarcón, Madrid
Postal code: 28224
Country:
Official name: Inetum Tech Portugal SA
Postal address:
Town: Algés
Postal code: 1495-061
Country:
Official name: Inetum España SA
Postal address:
Town: Madrid
Postal code: 28050
Country:
Official name: Hiberus IT DEvelopment Services SLU
Postal address:
Town: Zaragoza
Postal code: 50009
Country:
Official name: Aricoma Systems SRL
Postal address:
Town: Brussels
Postal code: 1000
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.