The number of parking spaces in the district at the time of the tendering procedure is 7,883 (the number of parking spaces may increase by up to 15 percent in case of a municipal decision); number of parking spaces in the district: 390 pieces. 1.1. The task of the Tenderer is to support the tasks performed by the Contracting Authority, as detailed in the various task packages below, by means of an integrated, complex, Hungarian-language administrative IT system supporting the sub-tasks of the management of parking operation described in this document (hereinafter: provision of the system. The system includes software enabling the execution of a complex system of tasks related to street inspections and surcharge findings, which is able to handle valid waiting permits, as well as tasks related to the payment of surcharges or the collection of surcharges in debt management procedures. The tenderer is responsible for supplying the complex parking management, control and operation IT system meeting the requirements set out below, installing, maintaining and operating the individual software elements, i.e. fully operating them, updating them in an automated manner, and providing the necessary training to the staff of the Contracting Authority. 1.2. During the term of the contract, the bidder is obliged to comply with the parking operation legislation (30/2010. (VI.4) Budapest General Assembly Decree), daily between 7.00 a.m. and 22.00 p.m. (hereinafter: Operating time) shall be available on a continuous basis, in which case it shall start the repair of the fault via a remote connection no later than 1 hour after the eventual notification of the fault, or it shall start the repair of the fault on the spot no later than 3 hours. Errors shall be rectified after their notification and at the latest by the start date of the day-ahead Operating Time. Error reporting may take place through an appropriate error reporting system, if the tenderer has one, but if it does not have one, by sending an e-mail to the e-mail address provided by the tenderer at the start of the service. The sending of the e-mail is the date of the error report; in the case of an out-of-service report (e-mail sending), the date of the report is considered to be the start of the operating time. 1.3. The bidder must undertake to comply with the amendment of the law (except in the case of the Budapest Capital IX. District Ferencváros Municipality Decrees) enters the change requests into the system and puts them into the system for the duration of the contract, including the National Authority for Data Protection and Freedom of Information (abbreviated as: NAIH) guidelines and decisions related to data protection and freedom of information. Tenderer provides 20 developer working hours per month to the Contracting Entity, unique to its system (other than the above, Contracting Entity or its owner, Budapest Capital IX. District (necessary due to decisions of the Municipality of Ferencváros). (The contracting authority shall pay a fixed service fee for the IT system provided. The amount of the service fee shall include the consideration for the 20 working hours per month that the successful Tenderer shall provide each month to the Contracting Authority to carry out the specific developments set out in the contract and to instruct the persons working for the Contracting Authority on the changes resulting from those developments. If the Contracting Authority does not use all monthly individual development hours in a given month, it is still entitled to use them in the 3 months following the reference month, after which the use of these hours carried forward from the reference month is no longer covered by the monthly service fee paid in the reference month. The additional hours of work must be accounted for first for the Tenderer's individual development work expenditure, and only if this is exhausted can the subject be used for 20 hours of individual development work per month for individual development.) 1.4. The tenderer shall provide an up-to-date user manual in Hungarian, either downloadable from the program or online. 1.5. The tenderer shall provide the central hardware and software environment (central server(s), database management system, operating system(s) of the server(s)) necessary for the performance of the tasks, either on the premises of the Contracting Authority or with the help of an equivalent cloud service, unless it accepts the central hardware and software environment provided by the Contracting Authority, which is described in Annexes 1 and 2. The Contracting Authority shall ensure, maintain and update the protection of the system firewall, if the central hardware and software environment is not provided by the Bidder, with settings complying with the Bidder's instructions and ensuring compliance with the provisions of the Contract and this Technical Description. If the bidder also provides the firewall, it must be equivalent or better than the bidder's firewall solution (for 1 FortiGate 60E hardware firewall) and in this case the bidder is responsible for its setting, operation and updating. 1.6. The tenderer must provide a system in which the contracting authority, as the data controller, is able to process personal data in the course of its use in accordance with the General Data Protection Regulation (GDPR) 2016/679 of the European Union (hereinafter: GDPR) and Act CXII of 2011 on Informational Self-Determination and Freedom of Information (hereinafter: (Info. trv.) in accordance with its requirements set out in Section 2(2). When using the system, the Contracting Authority, as the Data Controller, must be able to fulfil its rights set out in Articles 15-18 and 20 of the GDPR concerned by the data processing, independently or by involving the product support of the system, within the deadline specified in the GDPR.
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