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SE-Stockholm: telecommunications services - EU tenders
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SE-Stockholm: telecommunications services

Overview
  • Published
    07/04/2012
  • Deadline
    15/05/2012
  • Opening of tenders
    16/05/2012
  • Awarded
    19/06/2012
  • Today
    20/09/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
AB Svenska Spel
Place of performance
NUTS code: SE214 Gotlands län
Location of buyer
NUTS code: Not available
Business sector (Main CPV)
64200000 Telecommunications services
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
Not available
Description

Svenska Spel intends to procure a Contact Center.
The Contact Center refers to the entire communication solution that manages the company’s support function, currently composed of around 65 simultaneous users divided into 5 groups, as well as the following components and functions:
— contact channels for calls, emails, fax and documents;
— speech response function for controlled voice self-service,
— integration with Svenska Spel’s case management system and office telephone system;
— 24/7 operation.
The ambition of a future Contact Centre solution is:
— a stable and secure solution,
— a solution that can be adapted quickly to Svenska Spel’s need for change;
— a solution that develops over time and allows Svenska Spel to develop its customer service activities, for example through more incoming channels;
— a cost-effective solution for Svenska Spel.
The location of the solution is Svenska Spel’s computer hall in Visby, Gotland.
Svenska Spel does not undertake any volume reduction as a result of this tender. However, the idea is that only one supplier will meet the entire needs of Svenska Spel in the area. Office telephony and PSTN connection are not included in this call for tenders.
The duration of the agreement is 3 years with an option for Svenska Spel to extend the agreement for a further 2 years, the maximum contract period is 5 years. Agreements for the current solution expire in 28.2.2013.

Submission Method
Not available
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
Conditions for opening tenders (date)
16/05/2012 08:00
Place of performance
SE214 Gotlands län
CPV code

64200000 - Telecommunications services

79512000 - Call centre

79510000 - Telephone-answering services

72000000 - IT services: consulting, software development, Internet and support

50000000 - Repair and maintenance services

Award method
The most economic tender
Estimated value
Not available
Final contracted value
Not available
Award of contract
Official name: TeliaSonera Sverige AB
Postal address: Vitsandsgatan 9
Town: Farsta
Postal code: 123 86
Country: SWE
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.