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Germany-Hamburg: General public services - EU tenders
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Procurement Detail Actions Portlet

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Procurement Detail Actions Portlet
OP Portal - Procurement - Details

Germany-Hamburg: General public services

Overview
  • Published
    25/08/2021
  • Deadline
    21/09/2021
  • Opening of tenders
    21/09/2021
  • Awarded
    26/10/2021
  • Today
    13/08/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
Stadtreinigung Hamburg AöR
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: DE600 Hamburg
Business sector (Main CPV)
75110000 General public services
Total estimated contract value (excluding VAT)
Not available
Total final contract value (excluding VAT)
0.01 EUR
Procedure details
Tender reference number
OV-RV 2021-252
Description

Für die Stadtreinigung Hamburg (AG) wird ein Überlauf-Callcenter (AN) gesucht. Der AG möchte durch den Einsatz eines Überlauf-Callcenters die Kundenzufriedenheit steigern und die Erreichbarkeit in Spitzenzeiten verbessern.
Kundenanfragen werden durch den AN entgegengenommen, beantwortet und in den Systemen des AG erfasst. Das Überlauf-Callcenter nimmt für bestimmte Themenbereiche, wie z. B. die Sperrmüllerfassung, Bio- und Papiertonne oder Finanz- und Rechnungswesen, Gespräche entgegen.

Submission Method
Electronic via:
https://my.vergabe.rib.de
Tenders may be submitted
Submission for all lots
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The procurement involves the establishment of a framework agreement
Framework agreement with single operator
Conditions for opening tenders (date)
21/09/2021 13:00
Place of performance
DE6 Hamburg
Germany
DE600 Hamburg
CPV code

75110000 - General public services

72510000 - Computer-related management services

Award method
The most economic tender
Estimated value
Not available
Final contracted value
0.01 EUR
Award of contract
Official name: getaline GmbH
Postal address: Friedrich-Ebert-Damm 145
Town: Hamburg
Postal code: 22045
Country: DEU
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.