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ICT-571 - ICT Managed Services Tender - EU tenders
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ICT-571 - ICT Managed Services Tender

Overview
  • Published
    15/09/2025
  • Deadline
    29/09/2025
  • Opening of tenders
    29/09/2025
  • Awarded
    01/12/2025
  • Today
    04/09/2026
Status
Awarded
Type of contract
Services
Subject for Renewal
No
Buyer
Health Information and Quality Authority (HIQA)
Place of performance
NUTS code: Multiple place of performance
Location of buyer
NUTS code: IE061 Dublin
Business sector (Main CPV)
72253000 Helpdesk and support services
Total estimated contract value (excluding VAT)
7,000,000.00 EUR
Total final contract value (excluding VAT)
Not available
Procedure details
Tender reference number
Not available
Description

Core Managed ICT Services: Level 1, Level 2 and Level 3 support service across HIQA’s ICT estate, ensuring operational efficiency, Service continuity and user satisfaction for an initial term of three years with 2 optional extensions of a further one year each. A drawdown for resources as required to support projects and BAU activities. Additional Services: Network Managed Service and Patching as an optional service

Submission Method
Electronic via:
https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6287823
Tenders may be submitted
Electronic submission: required
https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6287823
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
Not available
Conditions for opening tenders (date)
29/09/2025 16:30
Place of performance
IE Éire/Ireland
IE061 Dublin
CPV code

72253000 - Helpdesk and support services

Award method
Criterion:
Type: quality
Description: A. Response to Requirements A1-A8
Weight (percentage, exact): 45
Criterion:
Type: quality
Description: B. Drawdown Services
Weight (percentage, exact): 25
Criterion:
Type: cost
Description: Cost
Weight (percentage, exact): 30
Estimated value
7,000,000.00 EUR
Final contracted value
Not available
Award of contract
Official name: IT Alliance Group_7677
Postal address:
Town: Dublin
Postal code: D129AY
Country:
Documents
Prior information
Contract
Award
Footnote - legal notice

This content published on this page is meant purely as an additional service and has no legal effect. The Union's institutions do not assume any liability for its contents. The official versions of the relevant tendering notices are those published in the Supplement of Official Journal of the European Union and available in TED. Those official texts are directly accessible through the links embedded in this page. For more information please see Public Procurement Explainability and Liability notice.