The process of the dematerialisation of services is widespread practice across all public services. Broadly defined, dematerialisation means the reduction in the quantity of materials required to provide a product or service – essentially doing more with less and fundamental to achieving this is...
This report explores the current position in regard to gender equality as a field of intervention in European Public Employment Services (PES). Information was obtained from individual PES through their completion of a survey questionnaire distributed through the EU PES Network, 28 of the 30 PES...
The objective of this study is to map and analyse recent measures and activities implemented by the Public Employment Services (PES) from the EU-27 Member States, Norway and Iceland to mitigate the Covid-19 crisis and to prepare for the recovery of the labour market. This study explores how PES ...
The dramatic events brought about by the COVID-19 crisis in the first half of 2020 put this thematic paper in an unforeseen emergency context. The priorities in the EU, as well as elsewhere in the world, quickly shifted to short-term concerns such as the best ways to limit the propagation of the...
Government agencies need to redefine the nature of their relationship and engagement with citizens in problem-solving for three main reasons. Firstly, fiscal constraints require new, less resource-intensive models of problem-solving in public services. Secondly, the increasing complexity of prob...
