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Consumer study on “Pre-contractual information and billing in the energy market - improved clarity and comparability ”
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Consumer study on “Pre-contractual information and billing in the energy market - improved clarity and comparability ”

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On 30 November 2016, the European Commission (EC) presented the Energy Union’s “Clean energy for all Europeans” legislative package. This package has three main goals: 1. Putting energy efficiency first; 2. Achieving global leadership in renewable energies; and 3. Providing a fair deal for consumers. By providing a fair deal for consumers, the EC wants to make sure that every European has access to better information, more possibilities to engage in the energy market and is more in control of their energy costs. It is also central to this goal that consumers can trust the energy policies and services. To this purpose, the EC wants to increase transparency in energy costs and prices. Looking at the proposal for the revised Electricity Directive, Chapter III of this Directive reinforces pre-existing consumer rights and introduces new rights that aim at putting consumers at the heart of the energy markets by ensuring that they are empowered and better protected.
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