UK-London: It-tjenester: rådgivning, programmeludvikling, internet og support

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The scope of the procurement is for the successful service provider to design, build, implement, test, manage, provide and maintain an IT Managed Service to meet the Requirements of the regulator operating the security regulatory regime.
IT Managed Service provision covers:
— The provision of an integrated operational customer relationship and case Management solution to support delivery of Authority’s end to end business processes, including:
— business regulation,
— individual regulation,
— compliance and enforcement including intelligence and,
— customer services,
— Develop, build and continuously improve the integrated operational solution, which includes,
— Enabling interfaces with information partners for example Criminal Records Bureau (CRB), Identity and Passport Service (IPS),
— The supporting ICT infrastructure and,
— Compliance with relevant policies and standards, for example information security,
— The provision of an on-line portal solution to enable customers and stakeholders to transact with the Regulator across the web.
The web will be the primary channel however the solution shall also support the following channels:
O Email.
O Phone.
O Interactive Voice Response and.
O Text messaging.
— The provision of a telephony solution to support Authority customer service operations including a technical helpdesk which supports both internal and external customers,
— The provision and management of an intelligence and risk analysis solution through the provision of a new service / solution or the re-use of the existing in-house solution (iBase) and,
— Effective transition from the incumbent Business Process Outsource provider and existing in-house operational solutions to the new IT Managed Service provision, for example, taking on of in-house solutions (where appropriate) and the data migration.
Further details will be provided along with the Request For Information (RFI) / Pre-Qualification Questionnaire (PQQ) which can be accessed via the Government Procurement Service’s e-Sourcing Suite using the instructions detailed in VI.3 (Additional Information).

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Submission for all lots

Bekendtgørelsen vedrører en offentlig kontrakt

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United Kingdom

72000000 - It-tjenester: rådgivning, programmeludvikling, internet og support

72227000 - Konsulentvirksomhed i forbindelse med integration af programmel

72500000 - Servicevirksomhed i forbindelse med datamater

72253000 - Help-desk og støttetjenester

72212517 - Udvikling af it-programmel

72263000 - Implementering af programmel

72212445 - Udvikling af programmel til håndtering af kundeoplysninger og -relationer (CRM)

72220000 - Konsulentvirksomhed i forbindelse med systemer og teknik

72416000 - Applikationsudbydere

72590000 - Professionel servicevirksomhed i forbindelse med edb

72222300 - Tjenesteydelser i forbindelse med informationsteknologi

The most economic tender

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