Všude v EU mají spotřebitelé právo na spravedlivý přístup, řádné informace a nápravu v případě, kdy s výrobkem není něco v pořádku. Znalost těchto práv vám pomůže udržet si a rozmnožit nejcennější aktivum, které máte – vaše zákazníky....
A comprehensive EIB Group AML-CFT Framework, which should be read in conjunction with other relevant EIB Group Codes of Conducts, policies and guidelines was approved on 15 July 2014 and most recently updated and approved by the Management Committee on 19 October 2020. It contains the key anti-m...
Government agencies need to redefine the nature of their relationship and engagement with citizens in problem-solving for three main reasons. Firstly, fiscal constraints require new, less resource-intensive models of problem-solving in public services. Secondly, the increasing complexity of prob...
The Insurance Distribution Directive (IDD) (1) Product Oversight and Governance (POG) requirements aim at ensuring that the interests of customers take prime importance during product design and throughout the lifecycle of a product, including within arrangements for its distribution. This docum...
EIOPA places particular emphasis on an effective and efficient conduct of business supervision that is risk-based, pre-emptive and proactive, so as to tackle consumer detriment issues at an early stage, rather than only reacting following the emergence of problems. These objectives are at the he...
