The European Union provides many benefits to EU citizens, residents, businesses, and associations. Nationals of EU Member States are also EU citizens, and enjoy a range of rights as a result of European citizenship. You may encounter problems, however, when it comes to exercising your rights. Ev...
The vade mecum on complaint-handling and citizen engagement delivers one of the nine actions in the European Commission’s 2018 environmental compliance assurance action plan. Non-prescriptive, it aims to provide national policy-makers, complaint-handling bodies and individual case-handlers with ...
The EIB Complaints Mechanism Activity Report 2014 was prepared in accordance with the EIB-CM Principles, Terms of Reference and Rules of Procedure as approved by the EIB’s Board of Directors. It includes the EIB related cases dealt with by the European Ombudsman who also releases its own Activit...
