The increased integration and use of digital technologies in our everyday lives is rapidly transforming the way our societies and economies function. However, in order to ensure the sustainability of this shift, there is a need for a similar transformation at the governmental level so as to ensu...
This study analyses the role and development of Points of Single Contact and other information services. It reviews recent policy documents, and identifies a range of weaknesses for the provision of contact points. The main recommendations are to improve monitoring (using the indicators and the ...
The physical and economic destruction caused by the conflict has significantly affected state institutions and its capacity to deliver services, compared to the years prior to 2011. Currently, the Syrian government lacks the ability to improve the socio-economic situation for large sectors of th...
On a national level, more and more European Union Member States are recognising the potential value of Open Data and are acting upon it. Open Data portals are in place, increasingly backed by solid Open Data policies. But it is not only the national level that matters. For a successful national ...
IntroductionThis report proposes a new index on quality of Active Labour Market Policy (ALMP) implementation. The report presents an approach that focuses primarily on the client journey of ALMP delivery, but also covers the institutional framework of ALMP implementation. The calculation of the ...
In an era of austerity, reduced government services, and increasing pressures placed on all public services across the EU, public organisations, such as European Public Employment Services (PES), often face reputational problems. Yet, for the provision of the critical services that PES delivers,...
Nowadays, public administrations no longer exist in isolation. Every organisation interacts with many other administrative bodies, often across borders and sectors, and share and utilise services, data and business processes with them. In other words, the interoperability of public administratio...