The Mortgage Credit Directive (Directive 2014/17/EU) aims to create an efficient and competitive internal market for consumers, creditors and credit intermediaries. It aims to provide a high level of consumer protection; and promote financial stability by ensuring that mortgage credit markets op...
The ability and willingness of consumers to switch products and services is central to well-functioning markets. Relatively ‘low’ rates of switching in the retail financial services and products sector has long been of concern to policy makers and consumer organisations. Although there is no opt...
Consumers do not switch financial product providers as much as they could, despite the potential benefits of doing so. This is an issue that merits policy attention and deeper investigation. This study focussed on switching in payment accounts and mortgages, exploring the reasons why consumers d...
